Senior Network Engineer

Job Title: Network Engineer – L1

Location: Ahmedabad, Gujarat, India

Shift Time: UK Shift

Job Description

• We are seeking a motivated Network Engineer – Level 1 with 3–6 years of broadband support experience to join our team.
• This role is ideal for candidates who have provided technical support to international customers (UK-based) and are eager to build a career in network security.
• Will handle first-line troubleshooting, security monitoring, and broadband-related support while working with industry-standard tools and processes.

Responsibilities:

• Provide first-line broadband and network support to UK-based residential and business customers.
• Troubleshoot and resolve issues related to DSL, DHCP, DNS, and One Access routers.
• Perform first-level incident analysis and escalate to L2/L3 engineers when required.
• Assist in configuring and maintaining firewalls, VPNs, IDS/IPS, and other security appliances.
• Respond to broadband-related service requests, network outages, and security alerts.
• Conduct basic network diagnostics and remote troubleshooting for customer premises equipment (CPE).
• Maintain detailed documentation of all support activities, configurations, and incidents.
• Collaborate with cross-functional teams to resolve escalated cases and ensure customer satisfaction.
• Stay updated on broadband technologies, cybersecurity best practices, and emerging threats.

Education & Experience:

• Bachelor’s degree in computer science, IT, Networking, or equivalent work experience.
• 3 - 6 years of broadband support experience (preferably UK-based customer support).
• Prior experience handling international customers in a telecom or broadband environment.

Skills & Competencies:

• Strong knowledge of DSL, DHCP, DNS, One Access routers, and broadband technologies.
• Understanding of TCP/IP, network routing, VPNs, and firewall concepts.
• Familiarity with diagnostic tools like Wireshark, Splunk, Nessus, or similar.
• Problem-solving mindset with attention to detail.
• Excellent communication skills for handling UK customers.
• Ability to work in rotational shifts and on-call schedules as required.