Senior Manager, Quality Assurance

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Key Tasks & Responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing High Quality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact Six Sigma and Lean projects Coach green belt and smaller/lower complexity projects across the business. Mentoring Green Belts/Yellow Belts Business Process matrices & Reporting: To define & develop Process Metrics Scorecard (Client ? Domain level) ? both for existing key clients and new clients and Tracking performance around these metrics Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals Knowledge & Skills Six Sigma Green Belt or Black Belt certifications Knowledge of SQL and Data Visualization tools (like Power BI & Tableau) Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team. Strong analytical and problem-solving skills with sound business Knowledge Possess excellence, project management, and people management skills. Qualifications Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.