Senior Manager - Customer Centricity

Job Requirements

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries

www.godrejindustries.com

About Godrej Properties Limited (GPL)

Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.

www.godrejproperties.com

Role Overview

We are seeking a highly skilled and experienced Senior Manager to lead our customer centricity initiatives. The ideal candidate will have a strong background in developing and implementing strategies to enhance customer satisfaction and loyalty. As the Senior Manager, you will be responsible for driving a customer-centric culture throughout the organization, ensuring that all departments are aligned in delivering exceptional service to our customers.

Key Responsibilities

• Develop and implement customer-centric strategies to improve overall customer experience
• Collaborate with cross-functional teams to ensure alignment in delivering exceptional service
• Analyze customer feedback and data to identify areas for improvement
• Lead and mentor a team of customer service professionals
• Monitor and report on key performance indicators related to customer satisfaction
  
  

Qualifications

• Bachelor's degree in Business Administration or related field
• Proven experience in a customer-centric role, preferably in a managerial capacity
• Strong leadership and communication skills
• Excellent analytical and problem-solving abilities
• Ability to thrive in a fast-paced environment
  
  

If you are passionate about customer centricity and have a proven track record of driving customer satisfaction, we would love to hear from you. Join our team and help us deliver exceptional service to our valued customers.

Work Experience

6–8 years

Benefits

What’s in it for you?

Be an equal parent

Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return

Paternity support, including paid leave

New mothers can bring a caregiver and children under a year old, on work travel

Adoption support; gender neutral and based on the primary caregiver, with paid leave options

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Gender transition support

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Trust based sick leave

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Performance-based earning opportunities

https://www.godrejcareers.com/benefits/

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now! We look forward to meeting you.