Senior IT Support Analyst

IT Support Specialist

Location: Lawrenceville, Georgia, United States

Type: Full-time | On-site

Who We Are

At Synamedia, we’re the unsung heroes powering the next generation of media and entertainment. With 1,700+ employees across 20 countries, we help industry giants like Disney, the NBA, The Olympics, Comcast, and Tata Play deliver world-class video experiences. From live streaming and ad tech to cloud platforms and anti-piracy, we are the backbone of the entertainment revolution.

If you're ready to make an impact and be part of a team that’s shaping the future of how the world watches and connects—let’s do it together.

About the Role

We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Embarking on a journey alongside a widespread of over 1,400 employees, you will collaborate with a plethora of teams within the US sites, and others all over the globe.

What You’ll Do

Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.

Responding to queries via tickets, chat, email, and phone for our global staff.

Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.

Following up with staff to ensure full resolution of issues.

Writing, editing, and revising solution documents for new/updated software and hardware is an advantage

Project work and acting as liaison to other teams as needed

Asset and stock management

Logistics, shipping and collection of devices from remote employees

Good communication and documentation skills are an advantage.

Automation skills an advantage

What You Bring

· 1-2 years of experience in a HelpDesk/Deskside Service environment

· Excellent customer service and communication skills

· Strong compute skills and the ability to troubleshoot and diagnose issues

· Experience supporting both PC and Mac hardware, software, printing and basic networking

· Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage

· Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory

· Exposure to Microsoft Azure or Amazon Web Services is an advantage

· Bachelor's Degree is highly desired, but not required

Why Join Us?

At Synamedia, diversity, inclusion, and flexibility are at the heart of how we work. We champion an environment where everyone feels safe to be themselves and thrive.

Here’s what we offer:

• Flexible working arrangements
• Mental health & wellbeing programs
• Diversity & inclusion campaigns (Pride, Cancer Awareness, and more)
• Community events that bring us together—across 20 global offices

Let’s Talk!

If this sounds like your next move, or you have questions or need any adjustments in the application process, don’t hesitate to reach out to our friendly recruitment team.

Let’s power the future of media—together.