Senior IT Service Desk Analyst

Job Description

Be the Energy Behind Change ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. Now, we?re looking for a Senior IT Service Desk Analyst to join our dynamic Group IT & Digital team. As a senior member of our service desk, you?ll be the go-to expert for complex technical issues, supporting colleagues across time zones and regions. You?ll combine technical prowess with a customer-first mindset to deliver seamless IT experiences. Your Responsibilities Will Include Managing service desk interactions with professionalism and empathy Diagnosing and resolving technical issues across systems, networks, and endpoints Escalating unresolved incidents and coordinating with internal teams and vendors Supporting Windows OS, Microsoft 365, Azure AD/Entra ID, Intune, and more Promoting collaboration, mentoring team members, and driving process improvements We?re Seeking Someone With 3+ years? experience in an IT Service Desk environment Strong knowledge of Windows OS, Microsoft 365, Azure, SharePoint, and Intune Experience with Windows Server and network infrastructure (VPNs, DNS, DHCP, firewalls, etc.) A proactive mindset, excellent communication skills, and fluency in English Familiarity with ITIL or other ITSM frameworks This position can be based at our office in Mumbai. You must have the right to live and work in India. The job holder will be expected to work on shift rotation (06:00-14:00, 14:00-22:00, 22:00-06:00) and be able to work public holidays on occasion. You can learn more about our team and what we do here: https://abl-group.com For your application to be taken into consideration, please be advised that you must submit your application via the link provided on this page. We look forward to receiving your application. At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn?t match every requirement, we encourage you to apply; your unique perspective could be just what we need.