Senior HR Manager – People, Culture & Operations

Location: Kolkata

Organisation: iKure Techsoft Pvt. Ltd.

Role Type: Full-time

Experience: 8–12 years preferred

iKure is looking for an experienced and mature Senior HR Manager who can manage people, culture, performance, and HR operations across a diverse and distributed workforce.

The role requires someone who is practical, people-oriented, firm when required, and capable of handling teams across multiple locations, including office teams, field teams, project teams, and community-based healthcare workers.

Key Responsibilities

• Lead HR operations across multiple locations, programs, clinics, and field teams.
• Manage employee relations, conflict resolution, grievance handling, and workplace discipline in a fair and structured manner.
• Support managers in handling people issues, team performance, communication gaps, and escalation matters.
• Strengthen HR policies, processes, attendance systems, leave management, onboarding, documentation, and employee records.
• Drive recruitment for office, field, program, healthcare, technology, and support roles.
• Ensure smooth onboarding and induction of new employees across different functions and geographies.
• Support performance management, goal setting, reviews, feedback discussions, and PIP processes where required.
• Build a culture of accountability, ownership, professionalism, and respect across the organisation.
• Work closely with leadership and functional heads to understand team requirements and improve workforce planning.
• Manage HR compliance, employee documentation, contracts, consultant agreements, and statutory coordination.
• Handle sensitive employee matters with maturity, confidentiality, and balanced judgement.
• Support training, capacity building, employee engagement, and internal communication.
• Ensure coordination between head office, branch teams, field teams, and project locations.
• Track attendance, productivity, field discipline, reporting structures, and HR-related MIS.
• Help build systems that support a growing healthcare organisation working across diverse communities and locations.

What We Are Looking For

• 8–12 years of experience in HR, people operations, employee relations, recruitment, HR compliance, and performance management.
• Strong experience in managing teams across multiple locations.
• Ability to handle conflict, difficult conversations, grievances, and disciplinary matters with maturity.
• Good understanding of HR policies, documentation, compliance, attendance, payroll coordination, and employee lifecycle management.
• Strong communication and interpersonal skills.
• Ability to work with both senior leadership and field-level teams.
• Practical problem-solving approach with good judgement.
• Experience in healthcare, social enterprise, development sector, field operations, startups, or distributed workforce environments will be preferred.
• Comfortable working in a fast-moving organisation where systems are evolving.
• Strong follow-up, coordination, and documentation skills.

Preferred Skills

• Recruitment and onboarding across mixed roles.
• Performance management and PIP handling.
• Employee relations and conflict resolution.
• HR MIS, attendance tracking, and workforce reporting.
• Training coordination and employee engagement.
• Experience working with field teams, community workers, clinics, or project-based teams.

Why Join iKure

This role offers the opportunity to shape the people function of a growing healthcare organisation working across multiple locations and communities. The Senior HR Manager will play an important role in building a disciplined, motivated, and accountable workforce while supporting iKure’s mission of making quality healthcare more accessible.

Interested candidates can apply with their CV and a short note on relevant HR experience.