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Senior Executive – RTV & Marketplace Operations

Actively Reviewing

Pilgrim

Mumbai Full-Time 2–4 yrs exp Posted 2 months ago

Job Description

We are looking for a Senior Executive to lead RTV (Return to Vendor) and reverse logistics operations across marketplace channels, including E-commerce and Quick Commerce. This role will drive end-to-end returns management, ensure strong control over inventory reconciliation, and minimize leakages while coordinating across warehouses, 3PLs, and marketplace partners.

Own end-to-end RTV and reverse logistics operations for Ecom and Qcom channels
Monitor and manage RTOs, customer returns, and damaged inventory across multiple warehouses
Drive reconciliation of returns with marketplaces, 3PLs, and internal systems
Identify and resolve discrepancies (short, damaged, wrong SKU returns) with clear root cause analysis
Work closely with finance teams for claims processing, recovery, and closure
Ensure timely system updates and inventory adjustments in OMS/WMS
Track and improve key metrics like RTV TAT, recovery %, and return leakage
Coordinate with warehouse teams to ensure adherence to SOPs and quality checks
Drive process improvements to reduce return rates and improve operational efficiency
Support warehouse transitions by replicating processes, controls, and RTV workflows at new locations

Required Skills

Spring Boot REST API OAuth 2.0 Query optimization Java JavaScript TypeScript Monitoring AWS Docker Kubernetes Prometheus Grafana JWT MySQL PostgreSQL CI/CD ITSM Angular Vue.js GraphQL NoSQL MongoDB RabbitMQ