Senior Executive - Operations and Service

Actively Reviewing the Applications

Bajaj Finserv

India, Surat, Gujarat Full-Time On-site

Posted 3 weeks ago • Apply by May 2, 2026

Job Description

Location Name: Surat

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity

Duties And Responsibilities

Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
Cross selling the insurance and other products to walk in customers
Cash & Customer Service /NPS and Audit Queries
Service branch maintenance and control
Consistent increase in penetration of CDM/Kiosk
Manage escalations with teams (Centralize/HO) for end to end resolution
Petty cash management
Maintain minimal errors in audit report published by HO.

Required Qualifications And Experience