Senior Executive [Customer Support]
Actively Reviewing the ApplicationsZimyo
India, Haryana, Gurugram
Full-Time
INR 4–6 LPA
Posted 2 months ago
•
Apply by May 27, 2026
Job Description
We are seeking a dedicated and customer-oriented Customer Support Executive to manage service desk operations, ensure SLA adherence, and deliver a high level of customer satisfaction. The role requires strong product knowledge, coordination with internal teams, and hands-on testing in both demo and live environments.
Key Responsibilities
Key Responsibilities
- Handle and resolve service desk tickets through the support system in a timely and efficient manner
- Ensure strict adherence to Service Level Agreements (SLAs) and defined support timelines
- Monitor and maintain Customer Satisfaction (CSAT) scores by providing effective and professional support
- Perform functional testing in demo and live environments to validate issues and fixes
- Coordinate closely with the QA team for issue validation, testing, and release confirmation
- Develop and maintain strong product knowledge to provide accurate guidance and resolutions to customers
- Document issues, resolutions, and workflows clearly for future reference
- Escalate complex issues to relevant teams with proper analysis and supporting details
- Working Days: Saturday Sunday are mandatory working days
- Weekly Offs: Any 2 rotational off days during weekdays (Monday–Friday)
- Bachelor’s degree in any discipline
- Experience in service desk or customer support roles (preferred)
- Strong communication and interpersonal skills
- Good understanding of SLA, CSAT, and support processes
- Ability to work in both demo and production environments
- Strong coordination and follow-up skills
- Experience supporting SaaS or enterprise applications
- Familiarity with ticketing tools and QA processes
- Market-competitive salary
- One of the best ESOP programs
- Group health insurance and other financial benefits
- Meritocratic culture with the promise of rapid career progression
- Experience of a growing company with a focus on personal growth
- Opportunity to work with the Founding Team
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