Senior Executive

Job Description

Responsibilities Response to seller enquires: Actively address seller questions and concerns related to product listings, orders, payments, returns, and account-related issues. Communication & Collaboration: Maintain clear and effective communication with sellers, while also collaborating with other internal teams to resolve issues. App Engagement & Training: Ensure effective seller usage of the app through regular training and support. Feedback Collection - Collect seller feedback on app, policies, and processes; share insights to drive improvements. Helping Sellers in Onboarding Journey: Support sellers with onboarding, app setup, SKU creation, and ensure smooth activation by resolving issues and clarifying processes. Qualifications Bachelor?s degree in business, communication, engineering or a related field. > 2 years of experience in seller support, onboarding, or customer support roles. Strong communication and interpersonal skills to engage effectively with sellers. Ability to manage and resolve queries related to orders, payments, and operations. Comfortable using mobile apps and digital platforms; ability to train others on the same. Problem-solving mindset with the ability to coordinate across teams for issue resolution. Proficient in Excel/Google Sheets and basic data tracking/reporting. Familiarity with e-commerce or B2B platforms is a plus. A true Generalist with keen curiosity, willingness to learn new skills and adapting new environments. Knowledge of agricultural products, market dynamics, and customer needs and preferences is a plus.