Senior Engineer/Assistant Manager - CTS PC

Senior Engineer/Assistant Manager – CTS PC

As a Senior Engineer/Assistant Manager – CTS PC, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title].

You will Responsible for -

• Customer Support & Service Coordination for CNG compressors
• • Deliver day-to-day service support to Customer Centres using CTS tools.
  • Ensure timely resolution of myQUEST tickets.
  • Conduct field visits for root cause analysis and technical support.
    

Product Quality & Warranty Management

• • Collect and interpret product guarantee data from Customer Centres.
  • Communicate findings to relevant departments for continuous product improvement.
  • Manage PQM and TCM processes to reduce warranty costs and failure rates.
  • Handle warranty claims through WAnT Claim Review.
    

Engineering Change & Product Development

• • Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).
  • Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.
    

Technical Documentation & Information Flow

• • Ensure timely access to service and technical information for all products.
  • Regularly update Service and Maintenance Kits based on product design changes.
  • Modify Approved Spare Lists (ASLs) in line with design notifications.
    

Failure Analysis & Reporting

• • Perform detailed failure report analysis to identify trends and root causes.
  • Collaborate with cross-functional teams to drive corrective actions.
    
    

To succeed, you will need

Experience Requirements

• Minimum 5 years of field experience on customer technical support.
• Technical knowledge on CNG compressors and compressed air ancillaries is a necessity.
• Should have strong knowledge of Atlas Copco products.
• Should be conversant with Atlas Copco standards, design and drawing methodology.
• Should interact with customers and visit them whenever necessary
• Strong knowledge of MS-office tools
  
  

Knowledge

• Good communication skills in English language (verbal and written)
• Should have very good analytical and problem-solving skills.
• Able to work within a time frame in line with management requirement.
• Able to plan and organize effectively with the right sense of urgency.
• Have a Customer Centric mindset.
  
  

Educational Requirements

• Degree/Diploma in Mechanical/Electrical
  
  

Personality Requirements

A proactive and positive team player with strong interpersonal and communication skills, thriving in dynamic, complex, and multicultural business environments. Self-motivated, independent, and flexible, with an organized and methodical approach to work. Accurate and diligent, with awareness of the need for speed and precision in high-pressure situations. Capable of building effective relationships with cross functional teams. Results-driven, with a strong ambition and commitment to achieving goals and taking accountability for outcomes.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being
  
  

Job location

On-Site

This role requires you to work on-site at our office in Talegaon, Pune ,India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Poonam Choudhari

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