Senior Digital Experience Engineer (m/f/d)

WELCOME TO BASF

At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.


Responsibilities :


Use Case Development & Product Collaboration

• Identify, evaluate, and prioritize DEX use cases (e.g. performance, stability, adoption, compliance, automation)
• Drive the adoption and value realization of Nexthink across the enterprise
• Translate business and user needs into actionable Nexthink solutions
• Contribute to the evolution of the Experience Management framework (e.g. XLAs, DEX KPIs)
• Partner with Product Owners to integrate Nexthink use cases into product and service backlogs
• Design and implement dashboards, campaigns, remote actions, and automations
• Advise product teams on experience‑by‑design using Nexthink insights
• Support rollout, scaling, and operationalization of Nexthink capabilities across the organization
  
  
  

Technical Implementation & Automation

• Develop and maintain scripts and automations (e.g. PowerShell, Nexthink Remote Actions)
• Integrate Nexthink with the broader workplace ecosystem (e.g. Microsoft Intune, ServiceNow, Chatbots)
• Perform end‑to‑end workplace analysis and drive sustainable improvements
• Enable and coach teams on Nexthink best practices, usage models, and maturity development
  
  
  

Required Qualifications


Education

• Degree in Computer Science, Information Technology, Business Informatics, or comparable qualification
• Or equivalent professional experience
  
  
  

Experience & Skills

• Strong experience in Enterprise Workplace / Desktop Management
• Solid understanding of modern Digital Workplace architectures
• Hands‑on experience in scripting and automation (e.g. PowerShell)
• Proven expertise in Nexthink Infintiy Platform (dashboards, campaigns, remote actions, NQL) and Microsoft Intune (Windows and MacOS devices, policies, troubleshooting)
• Ability to translate technical insights into business‑relevant recommendations
• Excellent communication and stakeholder‑management skills
  
  
  

Strong advantage

• Background in Digital Employee Experience (DEX) or Experience Management
• Experience integrating analytics into incident, problem, or service processes
• Exposure to large, complex, global enterprise environments
• Agile mindset and experience working with product‑oriented teams
  
  
  

What We Offer

Be part of a global leader in digital transformation, working in a vibrant Digital Hub that values innovation, agility, and cross-functional collaboration. Shape the future of BASF’s digital landscape, contributing to projects that drive sustainability and make a real impact. Thrive in a high-performance culture that supports your personal and professional growth, offering diverse learning opportunities and career development. Enjoy a modern, inclusive work environment where your ideas are valued, and your curiosity and ambition are encouraged. Benefit from flexible working models, international networking, and a strong sense of purpose as we enable our customers’ green transformation and lead the way in digital excellence.