Senior Data Solutions Lead, Data Collection Excellence

Description

Are you passionate about bridging the gap between technical ML solutions and customer success? Do you thrive providing consultation in an ambiguous environment, all while building customer partnerships? Do you have experience managing complex technical projects from end to end? We're looking for a Senior Data Solutions Lead to join our growing team!

About The Role

As a Data Solutions Lead, you'll be the trusted advisor for our AGI-DS scientists, providing expert consultation on high complexity ML/Gen AI data collections and manage emerging customer relationships. You'll drive business value through technical advisory and partnership building, creating and managing workstreams that delight our customers and deliver meaningful change for the models that back them, while simultaneously making global process more efficient.

Key job responsibilities

What You'll Do

Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements

Own global team improvement projects

Coordinate across teams to ensure seamless delivery and stakeholder alignment

Own relationships with customer scientists, becoming their go-to partner for ML data solutions

Provide expert consultation on ML workflow capabilities, helping customers maximize value

Monitor and optimize collection health metrics to ensure customer success

Drive customer adoption through providing technical value and the provision of an exemplary customer experience.

You'll Also

Guide customers on workflow feasibility and data collection best practices

Collaborate with implementation teams to define and validate technical requirements

Evaluate scalability of annotation scenarios and provide strategic recommendations

Influence and author technical documentation and guidelines

Basic Qualifications

• Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in a similar role such as technical account manager, consultant, solutions architect, Language Engineer or service delivery manager
• Demonstrated experience in effectively defining optimal data creation strategies and executing them in complex global environments.
• Associate's degree or equivalent work experience
• 5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
• Ability to translate complex technical concepts into tactical applications
  
  

Preferred Qualifications

• Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Experience in project or program management
• 4+ years of technical support experience, or experience in leadership or account management positions
• Expertise in JSON, Command Line, and Python
• Background in customer success or solution consulting
  
  

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Company - ADCI HYD 16 SEZ

Job ID: A3171226