Senior Customer Success Account Manager

Actively Reviewing the Applications

ANS Group

4–8 years

Posted 5 days ago • Apply by June 11, 2026

Job Description

We’re looking for a motivated Senior Customer Success Account Manager who’s passionate about building strong relationships, understanding customer goals, and uncovering growth opportunities. If you love working with people, driving revenue, and delivering a brilliant customer experience, this could be your next big move.

As an Account Manager, you’ll own a portfolio of enterprise and mid‑market customers, helping them get the most value from our products and services. You’ll lead on up‑sell, cross‑sell and customer engagement activity, collaborating with internal teams and partners to drive growth.

This role is all about relationships, results, and making an impact.

What You'll Be Doing

Grow Accounts

Identify growth opportunities across your customer portfolio
Maintain pipeline coverage
Meet customers monthly (mainly face‑to‑face) and build long‑term relationships
Generate strong referrals into our specialist sales teams

Win Business

Deliver annual revenue targets through effective up‑sell and cross‑sell
Own the end‑to‑end sales cycle using CRM
Work closely with Presales Solution Architects and Microsoft account teams

Own The Customer Experience

Serve as the commercial lead throughout delivery and into BAU
Ensure seamless handover into project and managed service teams
Collaborate with Customer Success and Service Delivery teams on QBRs, renewals and service reviews
Maintain and update product/service penetration matrices
Be the single point of contact for your customer base

What We’re Looking For

You’ll thrive in this role if you bring:

Experience managing a portfolio of enterprise or mid‑market accounts
A strong track record of consultative selling, up‑selling and cross‑selling
Confidence managing full sales cycles and forecasting pipeline
The ability to build credibility with senior stakeholders
Strong commercial awareness and an understanding of value‑based selling
Collaborative mindset — you’ll work closely with presales, delivery, CSMs, marketing, and partners

Beneficial To Have, Rather Than Essential, Would Be