Senior Business Systems Analyst

Actively Reviewing the Applications

City of Boca Raton

Kochi Full-Time 4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Reporting to the IT Application Manager, the Senior Business Systems Analyst plans and directs all phases of software application life cycle within assigned area of responsibility, with the possibility of leading other business systems analysts and IT specialists. Utilizing a high degree of technical systems knowledge as well as understanding of City operations, the Senior Business Systems Analyst come up with a working solution for each of the end users’ needs.

Plans and directs all phases of software application life cycle with possibility of leading other business systems analysts and IT specialists.
Provides guidance to team members demonstrating up to date expertise in Information Systems and best practices as subject matter expert.
Mentors other Business Systems Analysts through development of process improvement and organizational support.
Performs customized programming using current tools to extract data, manage workflows and projects for the assigned department. Demonstrates advanced knowledge of Microsoft SQL, OTBI, or similar defining integration to systems, supporting systems, and producing reports.
Leads projects with departments to identify and improve efficiencies. Implements systems and leads development efforts for continuous improvement as needed to ensure continuous service including system updates, upgrades, integrations, process improvement requests, or considering operational changes. Tests and implements technology solutions.
Performs enterprise resource planning including providing assessment of future departmental and enterprise needs. Leverages cross division knowledge to identify risks and opportunities.
Acts as liaison between various stakeholders, including IT resources, department staff, and third-party vendors; managing stakeholder expectations and ensuring successful communications between project team members.
Leads project meetings, manages multiple projects, and provides status reports of progress.
Works closely with assigned departments to create electronic forms and business workflow solutions for improved efficiencies.
Develops and documents business requirement documents and project plans, participates in enterprise resource planning, and provides assessment of future organizational needs.
Configures the technical environment, performs system upgrades, and implements or assists in maintaining security of responsible systems. Implements and maintains interfaces to and from other computer systems.
Manages Cloud Application infrastructure and works closely with third parties to ensure system operation and up time. Coordinates and assists testing with third party vendors on upgrades.
Trains the assigned department uses to be able to successfully use the system, minimize errors, and have knowledge to troubleshoot as needed.
Develops and updates end-user and system documentation; contributes to and maintains compliance with IT system standards
Participates in disaster recovery tests and planning.
Monitors system activities and takes appropriate action to minimize down time. Identifies and troubleshoots issues to provide resolutions.
Works with network team to maintain and upgrade servers that support assigned department
Performs related tasks as required.

Knowledge Of

Microsoft Desktop systems and the Microsoft Office suite of products.
The scope of operations and services performed by assigned department and general City of Boca Raton services
Standard office practices and procedures;
Business English usage and spelling;
Related IT Business Software Systems including best practices for product implementation, configuration, diagnostics, troubleshooting, and documentation;
Project management methodologies including agile, waterfall, and scrum

Skilled In

Communication – both oral and written, especially as related to the communication of technical concepts to non-technical individuals, including preparing technical documentation.
Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Interpersonal skills – communicate and collaborate effectively with team members, assigned departments, and third party vendors
Microsoft Office Suite products to include Word, Excel, PowerPoint, and Outlook, to an intermediate degree of proficiency.
Writing Composition - write professional and effective letters, memos, emails, reports, support documentation, manuals, and policies.

Ability To

Establish and maintain effective working relationships with co-workers, vendors, and City officials.
Manage multiple activities simultaneously while maintaining a high degree of attention to detail and prioritize requests to resolve problems.
Work independently or as a part of a team, and to organize and lead projects;
Work a flexible work schedule that includes weekdays, weekends, and evenings, for occasional on-call support, after-hours projects or upgrades, to ensure continuity of service.
Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solution, take appropriate actions and/or make appropriate recommendation related to complex IT problems.
Organize data, to think logically, and to analyze issues and propose solutions
Establish and follow detailed work procedures.
Develop system training materials;
Train team members in the use of complex technical equipment and software
Work with system data to prepare complex reports for assigned department.

Bachelor’s degree from an accredited college or university in information technology, computer science, or closely related field;
Five (5) years of experience in software administration of business applications at an enterprise level including -

Three (3) years of experience in business process management workflows utilizing SharePoint, Laserfiche or other workflow software

Possession of a valid State of Florida Class “E” driver’s license required.

Preferred Qualifications

Master’s degree from an accredited college or university in Business Administration or related field of study
Project Management (PMP) Certification or other project management certification
One (1) or more certification in an IT specialty such as business process design, data science, security, cloud computing, project management, and/or Oracle

Post Offer Pre-employment Screening Requirements

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items: