Senior Analyst - Quality Assurance

Key Responsibilities:

• This role is responsible for performing Periodic KYC reviews for Customers to ensure NAB meets its AML/CTF policies and obligations.
• To update required systems with up-to-date KYC information in accordance with policies and guidelines.

Essential capabilities :

• Strong working knowledge of Client Onboarding and Periodic Review, excluding retail or individual clients.
• Ensure Quality and Service levels are maintained at the agreed levels.
• Strong analytical skills and highly adaptable to change.
• Excellent verbal and written communication skills with Ability to clearly articulate decision making in writing
• Strong customer & compliance focus and attention to detail

Other capabilities :

• Contribute and bring new ideas that will help mature and enhance the KYC due diligence process.
• Enjoy working in a collaborative team environment
• Flexibility to stretch and work across time zones

Experience Required:

• Minimum 7+ years of experience strictly in Client Onboarding or Periodic Review. Experience in retail banking or with individual clients will not be considered.
• The incumbent should possess at least 2+ years of hands‑on experience in a QA/QC role with an Australian financial institution or banking organization.
• Exposure to Australian regulatory requirement specific to non-retail client is mandatory.
• Understanding of AML/CTF regulations, obligations and best practices.
• Strong knowledge of customer screening methods to identify Money Laundering, Terrorist Financing, Fraud, Tax Evasion and other adverse findings.
• Ability to pro-actively engage with customers and stakeholders.