Senior Analyst - Global Risk and Compliance Control Management Issues, Events & Remediation

Job Description

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The objective of the GRC Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. 

GRC is looking for a Sr. Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  

Responsibilities

The Sr. Analyst, GRC Issues, Events & Remediation will: 

• Support portions of the end-to-end process management for issues, operational risk events (OREs) and remediations, including tracking progress, validation resolution efficacy and communication status updates to stakeholders 
• Perform quality assurance on documentation and maintenance of records of specific issues, OREs and remediations to ensure transparency and accountability in operational risk management process 
• Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes 
• Perform sample testing of specific issues to ensure resolution is complete and effective 
• Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes  and support sharing insights, better practices, themes, etc. across the enterprise 
  
  

Qualifications

Required Qualifications:   

• 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities  
• project management, communication, and interpersonal skills  
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards  
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  
  

Preferred Qualifications:   

• Bachelor's Degree in Finance , Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  
• Experience in at least one of the following:   
• Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations
• Investigating and conducting root cause analysis to address repeated operational risk issue and event types 
• Facilitating quality assurance on documentation of operational risk issues, events and remediations
• Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability 
• Supporting the issue , event and remediation resolution processes
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.