Senior Analyst, End User Computing

About Innocap

Innocap is the world’s leading firm of managed account platform services. With over US$100 billion in assets under management, over 500 employees and offices in five countries, we are shaping the future of alternative investments for institutional owners and allocators. Our mission is to revolutionize the asset management industry and to provide customized expert services and an exceptional client experience.

We are seeking forward-thinking individuals to join us on our exciting journey. Innocap’s success is built on the diversity of our people and the strength of their ambitions. We empower our teams and foster a culture of inclusivity, collaboration, innovation, and growth. At Innocap, you'll have the opportunity to enhance your career, work on exciting projects, and make a real impact.

About The Role

As a member of Innocap’s End User Computing team, you will collaborate closely with business units and colleagues internationally. Your role blends technical support and application analysis, ensuring seamless operations, exceptional employee experience, and continuous improvement of IT services.

• Work in an international, initiative-driven organization that values versatility and client focus.
• Collaborate with action- and solutions-oriented teams.
• Make a meaningful impact every day.
• Be part of a tight-knit, talented, and dynamic team.
  
  

Key Responsibilities

• Serve as the first point of contact for IT support, providing quick and courteous assistance.
• Resolve routine software and hardware issues for internal users.
• Configure, test, and deploy computer and mobile equipment/applications.
• Support and train users on Microsoft Office 365 and virtual desktops (VDI).
• Manage hardware, virtual images, and asset inventory.
• Support access management (Active Directory).
• Document interventions and contribute to the IT knowledge base.
• Ensure compliance with IT processes (change, incident, problem, request, configuration management).
• Promote products and support application users.
• Participate in integration projects (configuration, testing, deployment).
• Analyze user-submitted problems and recommend system improvements.
• Actively contribute to cybersecurity awareness and training initiatives.
  
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 2-4 years in IT support or End User Computing roles.
• Exposure to vendor management and deployment of technology assets.
  
  

Must Have Skill Set

• Solid knowledge of Microsoft Office and collaboration solutions.
• Experience with virtual desktops (VDI), vendor management, and deployment of complex technology assets.
• Excellent customer service and communication skills.
• Ability to explain technical concepts in simple, clear language.
• Recognized for autonomy, initiative, agility, and proactivity.
• Comfortable in a dynamic, multicultural, and constantly evolving environment.
• Team player with a “think outside the box” mindset.
• Values collaboration, excellence, and initiative.
• Strong problem-solving, initiative, and adaptability in a dynamic environment.
• Team player with a proactive, solution-oriented mindset.
• Fluent in English (spoken and written)
  
  

OUR OFFERINGS

• Hybrid work culture: Emphasizing a flexible working environment to promote a healthy work-life balance.
• A smart, talent & agile team: An international team where different nationalities are working together in several locations & time zones with learning, sharing & fun environment 
• A great compensation package: Competitive salary package, excellent medical, accidental & life-term insurance, fitness discounts, and an employee assistance program.
• Continuous learning opportunities: Access to professional and personal development through the Udemy platform membership where you can keep learning & improving.
• Diversity and Inclusion: Committed to fostering a diverse and inclusive environment for all employees.
  
  

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