SDM

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

Total Experience:9-12 Years

Location: Bangalore

• Lead AMS delivery as a Project Manager/Service Delivery Manager, ensuring smooth operations end‑to‑end.
• Monitor, implement, and govern AMS KPIs/SLAs as per GDC standards.
• Drive the team to resolve Incidents, Service Requests, and Problem tickets following ITIL processes.
• Analyze backlogs, prioritize effectively, and ensure timely ticket movement within ServiceNow.
• Engage with customers regularly, providing clear communication and proactive updates.
  
  

Your Profile

• 9+ years of overall IT experience with mandatory Bangalore location.
• Proven experience in AMS Project Management or SDM roles.
• Strong understanding of ITIL processes, incident/problem/change workflows.
• Ability to analyze operations, prioritize issues, and escalate to stakeholders as needed.
• Technical background in Salesforce, Azure, or GCP, plus ServiceNow exposure is preferred.
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.