SCM Delivery Head

Position: Supply Chain Delivery Head

Location: PAN India

Experience: 22 – 26 Years

Industry: BPO

Education:

• Graduate/Post Graduate (MBA Operations preferred).
• SCM certifications and Six Sigma Green/Black Belt are added advantages.

Role Summary:

Lead end-to-end delivery of large-scale Supply Chain & Procurement engagements across global delivery centers, driving operational excellence, transformation, client satisfaction, governance, and P&L performance.

Key Responsibilities:

• Manage large SCM delivery engagements with ownership of P&L, growth, and margins
• Drive delivery excellence, SLA/KPI adherence, governance, and risk management
• Lead transformation initiatives including Automation, Analytics, and Gen AI
• Build strong CXO-level client relationships and manage critical escalations
• Support cross-sell/up-sell opportunities and new deal/RFP solutioning
• Lead large global teams and complex delivery programs across geographies

Required Skills:

• Strong expertise in Procurement & Supply Chain Management
• Experience managing 1000+ FTE operations and global clients
• Knowledge of governance, compliance, pricing models, and transition management
• Strong stakeholder management, problem-solving, and transformation leadership skills
• Awareness of emerging technologies and outsourcing trends preferred

Why Join Us:

• Opportunity to lead large-scale global SCM transformation programs
• High visibility role with direct CXO stakeholder engagement
• Drive innovation through Automation, Analytics, and Gen AI-led delivery transformation