SAP System Analyst

Project description

Effective and efficient delivery of SAP OTC (Order-to-Cash) project execution activities, ensuring consistent and optimized delivery within the Project Management Framework (PMF).

Responsibilities

• Effective and efficient delivery of SAP OTC (Order-to-Cash) project execution activities, ensuring consistent and optimized delivery within the Project Management Framework (PMF).
• Deliver and support SAP OTC solutions throughout the project lifecycle, including design, configuration, integration testing, UAT, implementation, cutover, and hypercare support.
• Analyze, design, configure, and support SAP Sales and Distribution (SD) and related OTC processes including customer master data, quotations, sales orders, pricing, deliveries, billing, returns, credit/debit memos, and accounts receivable integration.
• Manage relationships with business stakeholders and process owners across Order Management, Customer Service, Logistics, and Finance.
• Collaborate with internal and external teams to deliver OTC enhancements, incidents, and change requests within established SLAs.
• Partner with SAP architects and technical teams to design and implement OTC solutions that meet business requirements.
• Coordinate with development teams for functional specifications, testing activities, defect resolution, and deployment readiness.
• Support root cause analysis and continuous improvement of OTC business processes and SAP solutions.

Mandatory skills

• 2-5 years of experience working with SAP Order-to-Cash (OTC) processes.
• Experience supporting one or more SAP implementation, rollout, enhancement, or support projects.
• Hands-on experience with SAP SD and OTC processes including sales orders, pricing, deliveries, billing, returns, and customer master data.
• Basic understanding of integration points between SAP SD and SAP FI (Accounts Receivable), MM, and Warehouse/Logistics processes.
• Tool & Technology Skills
• SAP ECC6 and/or SAP S/4HANA implementation experience.
• Strong SAP SD / OTC functional expertise.
• Agile project delivery experience.
• Knowledge, Skills, Abilities
• Strong understanding of end-to-end Order-to-Cash business processes.
• Ability to translate business requirements into SAP OTC functional solutions.
• Excellent customer service and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong analytical and problem-solving capabilities in complex business environments.
• Ability to work effectively with globally distributed teams

Nice to have skills

• Experience in regulated Life Sciences, Pharma, or Medical Device environments.
• Knowledge of SAP S/4HANA and SAP Fiori applications.
• Experience with Credit Management, Returns, and Consignment processes.
• Familiarity with EDI, IDocs, and third-party system integrations.
• SAP SD certification and Agile project experience.