SAP CUSTOMER SERVICE MANAGEMENT-Senior

Job Description

At EY, we?re all in to shape your future with confidence. We?ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. SAP Service Management Job Description: SAP Senior Consultant Required Qualifications: Bachelor?s degree (or equivalent experience) Preferably Engineering Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects 4-9 Yrs. of Relevant experience Professional Mandatory Requirements: Configure Service Orders, Contracts, Billing and Resource Planning Collaborate with business users to translate requirements into solutions Integrate SM with SD, MM, FI, and CS modules Provide issue resolution, enhancements and training Strong experience in SAP CS (Customer Service) or SAP CRM Hands-on experience in Service Order Management Integration experience with Salesforce, including data flows for service orders, customers, and billing Experience in Service ? In-House Repair & Advanced Return Management Configuration expertise in DIP Profile. S/4HANA implementation with exposure to Fit-Gap Analysis, Data Migration (Master & Transactional Data), Testing & Cutover, Hypercare Support CATS integration experience Integration knowledge with PM,SD,PS,PP, MM, QM and FICO modules Familiarity with S/4HANA Fiori apps for Service Management Understanding of Master Data Migration for service materials, customers, equipment, and technical objects Exposure to SLA & Service Contract Handling, Warranty Processing, and Billing Integration Good to have: Knowledge on ABAP debugging. SAP Certification will be added advantage. Knowledge on Integration Modules like SD/ MM / PM / PP / FI-CO will be an added advantage. Roles/Responsibilities: Lead and support SAP S/4HANA Service Management implementations and enhancements. Integrate SM with other SAP modules such as SD, MM, PM, and CS. Analyse business requirements and translate them into functional specifications. Configure SAP SM modules including Service Orders, Service Contracts, Warranty Management, and In-House Repair. Collaborate with stakeholders to design end-to-end service processes including field service, customer service, and depot repair. Conduct workshops, training sessions, and user acceptance testing (UAT). Provide post-go-live support and continuous improvement recommendations. Document functional designs, test cases, and user manuals. Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided. Stay updated on SAP innovations and best practices in Service Management. General: Should have good written & communication skills. Should be able to handle the client individually. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.