SAP Customer Relationship Management (CRM) : Service

Must-Have**

Provide subject matter expertise on SAPs best practices for implementing SAP CRM business processes.

Should have functional proficiency in SAP CRM master data, CRM marketing, CRM service and Interfaces with third party applications

Should have functional proficiency in SAP middleware’s, IDoc interfaces, Master Data Template configurations and replications.

Should have good experience / strong domain knowledge CRM area specially with regards to Utilities industry.

Strong understanding of business processes behind customer programs

Define and execute unit test, integration test and regression test scripts to validate key end-to-end business scenarios and troubleshoot complex functional issues/bugs identified during implementation, testing, and post-Go Live Support.

Good-to-Have

Should be able to provide workload estimations for a functional need based on predefined calculation strategies.

Should be able to conduct detailed design meetings directly with the client to finalize the functional need.

Work collaboratively with cross-functional and technical teams with minimal supervision.

Should be highly self-motivated, self-driven and independent in daily operations.

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Responsibility of / Expectations from the Role

1

Minimum 8-10 years of experience in SAP CRM.

2

Good requirement analysis skills

3

Good communication skills