Salesforce Platform Solution Manager

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Job Title: Senior Sales Force Architect & Platform Administrator (Consumer Products Industry)

Scope: Global

Location: TMICC Pune, India

Role Overview

We are seeking a strategic and hands-on Senior Sales Force Architect & Platform Administrator to lead the design, implementation, and evolution of Salesforce platforms across TMICC. This role is accountable for end-to-end Salesforce solution architecture, platform governance, and technical excellence, ensuring scalable, secure, and high-performing CRM solutions aligned with TMICC’s global business strategy.

The role blends architectural leadership, hands-on technical delivery, and stakeholder collaboration to enable innovation, standardization, and long-term platform sustainability.

Scope of the Role

• Develop comprehensive Sales Force architecture blueprints and solution design artifacts for technology engagements in collaboration with TMICC SI partners and product owners.
• Provide innovative solutions to complex challenges, architect high-impact projects, and ensure robust design and review processes while maintaining hands-on technical expertise.
• Recommend Salesforce.com-based solutions, integration strategies, and implementation architectures to enhance business efficiency, scalability, and performance.
• Define and enforce technical best practices for Salesforce implementation, ensuring alignment with the client’s enterprise architecture and future scalability.
• Conduct code reviews to guarantee adherence to best practices and maintain high-quality standards across teams and projects.
• Identify potential application performance bottlenecks early in the implementation phase and propose effective remediation strategies.
• Contribute to the creation of reusable assets for future projects and support gap analysis and Salesforce roadmap development.
• Mentor developers through code reviews, solution design guidance, and tailored training and development plans.
• Collaborate with internal and external process owners/SMEs to analyze Salesforce opportunities and recommend CRM, TPM, eB2B, and SFA solutions.
• Perform detailed analysis, documentation, and understanding of business processes where required.
• Execute Proof of Concept (PoC) initiatives using the latest Salesforce offerings to validate technology feasibility.
• Drive standardization, technology alignment, and reporting processes for enterprise-level CRM implementations.
• Provide support to TMICC operational teams during UAT and rollout phases to ensure successful deployment.
  
  

Key Responsibilities

Solution Architecture

• Oversee SAP security operations including user/role/FFID/OSS management and automation.
• Lead governance meetings and ensure systems meet UL technical standards.
• Manage vendor partners to ensure SLA/KPI compliance and drive simplification.
• Define and monitor operational KPIs and exit criteria for security processes.
  
  

Data Architecture

• Defining data models, relationships, and governance.
• Managing data migration strategies and data quality.
• Implementing security models (role hierarchy, sharing rules).
  
  

Integration Strategy

• Designing APIs and middleware for seamless integration.
• Using tools like BTP/MQTT, REST/SOAP APIs, and event-driven architecture.
• Ensuring real-time and batch data synchronization.
  
  

Security & Compliance

• Implementing authentication and authorization (SSO, OAuth).
• Ensuring compliance with GDPR, HIPAA, and other regulations.
• Managing encryption and secure data storage.
  
  

Performance & Scalability

• Optimizing Salesforce org performance.
• Designing for high-volume transactions and large datasets.
• Planning for future scalability and multi-org strategies.
  
  

Governance & Best Practices

• Establishing development TMICC standards and CI/CD pipelines.
• Managing technical debt and release management.
• Providing architectural guidance to developers and admins.
  
  

Innovation & Roadmap

• Staying updated with Salesforce releases and new features.
• Advising on AI/Einstein, automation, and advanced analytics.
• Aligning Salesforce roadmap with business strategy.
  
  

Project Leadership

• Mentor developers and administrators through reviews and coaching.
• Collaborate with SMEs and stakeholders to analyze business processes.
• Lead Proof of Concept (PoC) initiatives using latest Salesforce offerings.
  
  

Essential

Qualifications & Skills

• Minimum of 10 years of professional experience in Salesforce Design and Implementation; 5+ years in architecture roles and should have managed 2 end to end Sales Force lifecycle projects & Platforms maintenance.
• Should have in-depth experience in Salesforce (SFDC) CRM and its end-to-end implementation process.
• Experience in designing and developing software components and a strong service-oriented architecture and integration background.
• Experience in deploying applications on App Exchange
• Should have experience integrating third-party applications with Salesforce using Rest or SOAP API's.
• Strong knowledge of consuming APIs (SOAP, REST). Salesforce.com integration experience, including between different business systems and working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force.com, JavaScript, and XML and their use in developing CRM, TPM, SFA, eb2b solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Strong practical deployment knowledge of Salesforce Lightning UI, Visual Force, Flex, configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
• Ability to define the system landscape, identify gaps between current and desired end states, and deliver a CRM solution.
• Must have excellent written, verbal, and listening communication skills and prioritize and deliver the most important things first.
• Experience with SFDX, Git source control, and CICD is a plus.
• Salesforce Architect - CERTIFICATIONS | MUST HAVE
• Expert in working with cloud-based platforms like Azure, Databricks.
• Excellent communication, active listening and presentation skills and ability to communicate effectively with all levels in the organization.
• Passion for delivering service excellence; and developing a culture of “easy to do business with”, where customer’s needs are anticipated.
• Highly inquisitive mind-set with strong ability to identify, troubleshoot, problem solve and resolve issues. Passion for simplification and continuous improvement
• Strong interpersonal skills with the ability to collaborate with team members to understand and develop technology solutions for business needs.
• Organised, strong time management skills and ability to prioritize multiple tasks to meet established deadlines.
• Team-player who is a proactive self-starter, with the ability to work without oversight.
• Strong ethical standards regarding the handling of information.
• Ability to work quickly and accurately, and within a cross-culture and global environment.
• Ability to work with a broad, virtual team.
• Proficiency in MS Office Suite and SQL desirable.
• Analytically minded with good numerical ability and logical reasoning.
  
  

Preferred Skills

• Experience with Azure, Databricks, and cloud-based platforms.
• Knowledge of SQL and strong analytical skills.
• Experience in consumer products or FMCG environments.
  
  

Leadership Skills

• PASSION FOR HIGH PERFORMANCE: Ownership, accountability, and results-driven execution.
• PERSONAL MASTERY: High standards, resilience, and continuous self-improvement.
• TALENT CATALYST: Coaches and develops teams; fosters inclusive
• CONSUMER LOVE: Embeds consumer-centric thinking into solutions.
• BUSINESS ACUMEN: Aligns technology solutions to drive profitable growth.
  
  

What We Offer

• Opportunity to shape enterprise-scale Salesforce platforms in a global organization.
• Collaborative, innovation-driven environment.
• Competitive compensation and benefits.
• Strong focus on learning, growth, and career progression.
  
  

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to TMICC’s career portal.

We take pleasure seriously. Join the Ice Cream team now!

#TMICC

About The Magnum Ice Cream Company

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

About

The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :

• We are all about growth
• We operate with speed and simplicity
• We win together with fun
• We boldly innovate to disrupt our industry
• We care and challenge
• We are experts in the Ice Cream Category
  
  

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.