Salesforce Operations Analyst

Salesforce Operations Analyst1

Key Responsibilities

Project Administration:

Experience using AI tools will be given priority.

Maintaining project documentation, schedules, and status reports.

Assisting with resource allocation and scheduling.

Tracking project progress and identifying potential issues.

Admin Support

Providing basic support to users, including troubleshooting internal project management tools and proper support from project related operations tasks – creating project, budget, forecast etc.

Managing user accounts and access permissions.

Responding to user inquiries and requests.

Recruitment Support

Maintain resume updates from team members

Map right resources for the open positions

Help arrange the interview panels with respect to the requirement

Help arrange weekend drive, coordinate with Talent Acquisition team

Learning and Development

Coordinating with Delivery and centralized L&D team for training and alignment.

Ensuring timely training completed by Associates.

Communication And Coordination

Communicating training updates and status to stakeholders.

Coordinating meetings and conferences related to Training and other related tasks.

Acting as a point of contact for L&D inquiries.

Data Management

Maintaining accurate and up-to-date Delivery Project related information.

Maintain project related trackers - Project Updates, Budget, Allocations and Projections

Ensuring data security and compliance with relevant regulations.

Other Administrative Tasks

Assisting with other administrative tasks as needed.

Preparing reports and presentations.

Organizing and maintaining office space.

Skills And Qualifications

Strong organizational and time management skills.

Excellent communication and interpersonal skills.

Basic IT knowledge and understanding of IT infrastructure.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Experience with project management tools (e.g., Jira, Asana) is a plus.