Salesforce Commerce Cloud Support Analyst

Job Title: Salesforce Commerce Cloud Support Analyst

Experience: 4+ Years

Shift: 4:30 PM 2:30 AM (IST)

We are looking for a Salesforce Commerce Cloud Support Analyst with strong experience in production support and troubleshooting. The role involves L2/L3 support, incident management, root cause analysis, and collaboration with development, QA, and business teams to ensure platform stability and performance across multiple global markets. End‑of‑month and weekend support will be required.

Key Skills: Salesforce Commerce Cloud (SFCC), Production Support, Incident Management, E‑commerce Platforms, Log Analysis, Ticketing Tools, 24×5 Support

• Salesforce Commerce Cloud (SFCC) production support
• L2/L3 application support and incident management
• Troubleshooting and root cause analysis
• E‑commerce platforms and best practices
• Log analysis and issue resolution
• Ticketing tools (ServiceNow/JIRA or similar)
• Strong communication and stakeholder coordination
• Ability to work in 24×5 global support environment