Salesforce Business Analyst

Job Description

Role: Salesforce Senior Business Analyst Location: Hyderabad (Hybrid) Experience Required: 8+ years (with minimum 6+ years as a Salesforce Business Analyst) Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I Roles and Responsibilities: Partner with business teams to gather, analyze, and document functional & non-functional requirements. Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams. Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) . Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding. Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports . Perform business process modelling, data modelling, and system analysis to design scalable solutions. Identify, troubleshoot, and resolve Salesforce issues using established best practices. Collaborate with cross-functional teams to align business goals with Salesforce capabilities. Support user acceptance testing (UAT), training, and post-deployment support. Required Skills & Qualifications 8+ years of total experience , with at least 6+ years as a Salesforce Business Analyst . Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities . Hands-on experience in Salesforce configuration and customization. Proven experience in requirements gathering, process documentation, and business analysis . Excellent communication, presentation, and stakeholder management skills. Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio . Detail-oriented, adaptable, and proactive in delivering results. Strong problem-solving and analytical skills.