Sales & Renewals process

• International voice- Sales & Renewals process
• Client- US non-tech client.

Other details:

• Excellent communication skills required
• Experience International sales voice process – US Process is mandatory
• Customer handling experience needed
• Must be flexible to work US shifts and rotational offs
• Job location: Chennai (at TechM office)
• Work Mode- WFO
• Experience: 2+ years
• Immediate joining required
• Selection process: 1 – Technical screening, 2 – Client interview -virtual

Job Description:

Criteria: -

Job Description:

Key Responsibilities of the Renewals Representative Role:

• Manage end-to-end customer renewal processes for assigned pipelines.
• Engage proactively with customers to ensure timely contract/subscription renewals.
• Demonstrated clear, professional communication via email and calls, maintaining a strong customer-first approach.
• Work cross-functionally with internal teams (Account Executives, Customer Success, CX – BP Team, Sales, Finance- AR/AP) to resolve renewal-related issues.
• Identify potential churn risks and act swiftly to mitigate them.
• Maintain accurate renewal data in SFDC and track performance metrics.
• Identify and route upsell/cross-sell opportunities to the appropriate teams