Sales Operations Manager

Operations Manager - Sales Development

Experience: 10 Years | Location: Bangalore (WFO)| US shift

About MarketStar

For 35+ years, MarketStar has been generating revenue for innovative tech companies globally through outsourced B2B demand, sales, customer success, and revenue operations solutions. We're proud of our award-winning workplace culture and 3,000+ employees worldwide driving growth for our clients, our people, and our communities.

About the Role

We're looking for a Sales Operations Manager / SDR Manager to lead our high-performing outbound team across North America and Europe, driving pipeline growth, performance excellence, and scalable sales operations for a leading social news aggregator and online advertising platform.

What You'll Do:

Team Leadership & Performance Management

• Lead and coach SDRs across multiple layers (Agents, Team Leads, Account Managers) to achieve qualified pipeline KPIs (SAO, SQO, Meetings Set, Closed Won)
• Manage daily huddles, monthly reviews, and quarterly performance assessments
• Provide real-time coaching, feedback, and structured upskilling initiatives
• Drive hiring, onboarding, and team development

Sales Strategy & Operations

• Own outbound prospecting strategy across NA & EMEA—driving prospecting quality, conversion metrics, and pipeline contribution
• Monitor daily/weekly sales activity, track KPIs, and implement actions to improve team productivity
• Identify gaps in workflows, CRM usage, and lead follow-up processes; implement tools and strategies for efficiency

Stakeholder Management & Collaboration

• Partner with internal sales teams, marketing, and product to align SDR efforts with regional priorities and business goals
• Lead strategic discussions with senior stakeholders across regions
• Act as liaison to ensure campaign effectiveness, message consistency, and feedback integration
• Manage escalations tactfully and resolve conflicts effectively

Sales Insights & Governance Cadence

• Design and deliver sales insights dashboards tracking conversion rates, pipeline health, and team performance
• Establish governance cadence with regular reporting on lead metrics, activity trends, and forecasting
• Contribute to strategic sales planning and quarterly business reviews
• Use data-driven insights to drive continuous improvement and accountability

Pipeline & Process Management

• Collaborate with regional teams to ensure seamless handoff of qualified leads
• Oversee CRM hygiene, data accuracy, and sales engagement platform optimization
• Drive process improvements to enhance outreach effectiveness and scalability

What You Bring

Required:

• 5+ years managing SDR or Inside Sales teams with proven performance management and coaching expertise. Must have handled multiple layers (Agents, Team Leads, Account Managers) etc.
• Strong background in outbound B2B sales or business development, preferably in SaaS, digital media, or tech environments
• Experience with North America & EMEA markets—understanding time zones, business norms, and outreach strategies
• Proficiency in CRM platforms (Salesforce, Zoho, HubSpot) and sales engagement tools (Apollo, Lusha, ZoomInfo, Outreach, SalesLoft)
• Strong stakeholder management skills with ability to influence cross-functional teams and senior leadership
• Analytical mindset with ability to create sales insights dashboards and interpret performance data
• Excellent communication, escalation handling, and conflict resolution skills

Preferred:

• Exposure to B2B SaaS and digital advertising sales cycles
• Experience establishing governance cadence and reporting frameworks
• Proven success mentoring high-performing sales teams
• Comfortable working across international time zones in virtual environments
• Bachelor's degree; MBA preferred

What's in it for You?

• Fast-track growth opportunities for high-potential talent
• Comprehensive health insurance and generous leave policy
• Work flexibility and wellbeing support
• Customized training programs for personal and professional development
• Association with world-leading brands
• Be part of an organization with 60%+ homegrown leaders

We are an equal opportunity employer committed to building a diverse and inclusive workforce.