Sales Operation Lead

Role Overview:

We are looking for a seasoned Sales Operations Lead to build and scale our sales operations capability and act as a key enabler for the GTM function. This is a strategic individual contributor role responsible for designing robust sales processes, enhancing forecasting and reporting, and providing actionable insights to CXO and EVP level stakeholders. The role will report in a matrix structure to both the Finance and GTM leadership teams, requiring strong cross-functional collaboration and stakeholder management.

Key Responsibilities:

• Design, implement, and optimize scalable sales processes and operational frameworks aligned with business goals

• Define and track key performance indicators (KPIs), and ensure accurate sales reporting, forecasting, and budgeting

• Own CRM strategy and hygiene (e.g., Salesforce, HubSpot), ensuring data accuracy and process alignment across GTM teams

• Drive pipeline and forecast management cadence, providing clear visibility to Sales and Executive leadership

• Collaborate with Sales Leadership to define compensation structures and quota setting • Partner with Marketing and Product teams to enhance lead-to-close conversion metrics and feedback loops

• Deliver strategic insights, dashboards, and recommendations to leadership for data-driven decision-making

• Conduct regular business reviews with senior stakeholders to highlight performance, risks, and opportunities

• Continuously identify process gaps and lead initiatives to improve operational efficiency across the sales cycle.

Ideal Candidate Profile:

• 7-12 years of experience in Sales Operations roles within mid-size or high-growth IT or SaaS organizations

• Strong track record in setting up or scaling sales processes, performance frameworks, and CRM systems

• Expertise in at least one leading CRM system (e.g., Salesforce, HubSpot) with a strong understanding of pipeline, forecasting, and budgeting processes

• Proven experience working with GTM teams to drive best practices and operational alignment

• Strong analytical skills with a data-first approach to process and decision making

• Excellent verbal and written communication skills; ability to influence senior stakeholders

• Comfortable working in a matrix reporting structure with both GTM and Finance stakeholders

• Based in Pune with the ability to operate in a hybrid work environment

What We Offer:

• Attractive fixed compensation with performance-linked recognition and growth opportunities

• High-visibility role with direct impact on business outcomes and strategic growth

• Opportunity to work with global leadership and high-performing GTM teams

• Hybrid working model based in Pune with flexibility for in-office and remote collaboration

• Work with a market leader at the intersection of Healthcare and SaaS innovation

• Professional growth opportunities, a performance-driven environment, and comprehensive benefits.