Sales & Support Executive

Actively Reviewing

Enlighten Hacks - Community for Growth

Ahmedabad Full-Time 1–2 yrs exp Posted 1 month ago · Apply by Jul 18, 2026

Job Description

Job Title: Sales & Support Executive

Location: Ahmedabad (Full-time, Onsite)

Experience: 1–2 Years

Qualification: Graduate (Commerce preferred)

Job Overview

We are looking for a Sales & Support Executive who will be responsible for handling customer queries, providing product support, and ensuring a smooth customer experience. The role also involves assisting customers with product onboarding, usage guidance, and follow-ups to ensure they get maximum value from the software.

Key Responsibilities

Handle customer queries and provide product support via calls, emails, or remote access
Assist customers with onboarding, product implementation, and basic training
Ensure smooth product adoption and customer satisfaction
Understand customer requirements and provide timely solutions
Maintain records of customer interactions, issues, and resolutions
Follow up with customers to ensure proper issue closure and product understanding
Escalate complex technical issues to the internal technical team
Collect customer feedback and share insights with internal teams
Stay updated with product features and enhancements

Required Qualifications

Graduate degree (B.Com preferred)
BBA or equivalent streams may also apply
1–2 years of experience in customer support or software support (Freshers can apply)
A basic understanding of accounting concepts is an added advantage
Exposure to Tally or accounting software will be a plus (training will be provided)

Required Skills

Strong verbal and written communication skills
Good customer handling ability
Problem-solving and analytical mindset
Basic computer knowledge (MS Office)

Skills: customer,product support,on-call support,customer onboarding strategies,sales support tools,product demo,activation support,onboarding,application support management,client relationship management,query resolution,post-sales support,customer onboarding,technical support skills,customer support,client training,customer success planning,training,technical support,saas knowledge,software