SAG Supprot Analyst

Actively Reviewing the Applications

Likewize

Posted 2 months ago • Apply by May 30, 2026

Job Description

Job Description:

Job Responsibilities:

We are seeking a WebMethods Support Engineer who can efficiently manage support tickets, debug issues, and perform minor code changes.The candidate should be capable of understanding and modifying existing integration code to support business operations and continuous improvements.

Manage and resolve integration support tickets independently and efficiently.
Perform root cause analysis and implement fixes for production issues.
Handle code changes and enhancements as part of approved change requests (CRs).
Modify and test integration components with working knowledge of WebMethods Flow Services.
Identify and suggest fixes for repetitive manual tasks or recurring issues to improve support efficiency.
Monitor system health, logs, and performance; proactively address potential problems.
Coordinate with integration architects and functional teams to resolve system-related issues.
Participate in unit testing for code changes and ensure stability of integration flows.
Document recurring issues, fixes, and troubleshooting steps to build internal knowledge base.
Support routine activities such as patching, service restarts, and maintenance tasks.
Follow ITIL-based processes for incident, change, and release management.
Escalate complex issues appropriately and coordinate with platform owners or external vendors if needed.
Communicate clearly with business and technical stakeholders, providing timely updates.

Skills:

7+ years of experience with WebMethods Integration Server and related components.
Strong debugging, log analysis, and problem-solving skills.
Ability to understand and update integration code.
Familiarity with support ticketing systems and basic ITIL practices.
Good communication skills and ability to collaborate across teams.

Experience:

7 years of experience in development and integration solutions support
4 years of experience developing with Flow services and portal technologies
4 years of experience in developing SOAP/REST web services
4 years of experience with transmission protocols (http/s ftp/s sftp)
Strong experience in handling API Gateway configurations and support (mandatory).

Preferred Education & Training: