Restaurant Growth Executive

Job Description

Role Overview

We are looking to hire a Point of Contact (POC) who will act as the single communication bridge between our company and our licensed restaurant operations. While the restaurant will have a full internal team including an Operations Manager, this role is critical for coordination, reporting, client servicing, basic sales support, and issue resolution.

This role is suitable for a fresher or early-career professional with excellent communication, negotiation skills, and strong follow-up ability.

Key Responsibilities

1. Client & Stakeholder Coordination

Act as the primary point of contact between our company and the restaurant management team

Ensure smooth communication of expectations, updates, and deliverables

Handle day-to-day coordination and escalate critical issues to the MD when required

2. Business & Sales Coordination

Support sales-related discussions, menu promotions, pricing alignment, and commercial conversations

Assist in negotiating operational or commercial terms under guidance

Maintain relationships to ensure long-term partnership success

3. Reporting & Documentation

Prepare daily / weekly / monthly reports related to:

Sales summaries

Operational updates

Issues and resolutions

Accounts-related

Maintain structured records, trackers, and MIS using Excel

4. Performance Monitoring

Track agreed KPIs such as:

Sales performance

Service quality indicators

Compliance with licensing terms

Share insights and improvement suggestions with internal leadership

5. Internal Coordination

Coordinate with internal teams (finance, marketing, leadership) as required

Ensure timely sharing of data, approvals, and updates

Required Skills & Qualifications

Must-Have Skills

Strong verbal and written communication skills

Good negotiation and persuasion ability

Working knowledge of MS Excel (basic formulas, sheets, trackers)

High ownership, follow-ups, and attention to detail

Preferred Qualifications

Graduate in any discipline (Hospitality / Business / Management preferred but not mandatory)

Fresher or 0–2 years of experience in:

Client servicing

Sales coordination

Hospitality or retail operations

Personality & Traits

Confident and professional communicator

Calm under pressure and solution-oriented

Comfortable interacting with senior stakeholders

Organized and process-driven

Willing to learn and grow with the business

Why This Role Matters

High visibility role working directly with the MD

Exposure to restaurant operations, licensing, and commercial management

Opportunity to grow into business, operations, or account management roles