Residential Assistant Program Manager - Salisbury, MA

Actively Reviewing the Applications

Turning Point, Inc.

India, Jharkhand Full-Time On-site

Posted 5 hours ago • Apply by May 21, 2026

Job Description

Assistant Program Manager

Salsbury, MA

Position Summary

Fulfills programmatic responsibilities by taking a leadership role in assisting the Program Manager in providing supports and supervision to developmentally disabled and/or individuals with traumatic brain injury residing in group residences. Maintains the safety and Human Rights of the individuals being supported, as well as implementing Individual Service Plans (ISP) goals and strategies of Turning Point, Inc.

SUPERVISION EXERCISED: None

SUPERVISION RECEIVED: Works under the direction of a Residential Program Manager

COMPENSATION CLASSIFICATION: Nonexempt, hourly position

Responsibilities

All Direct Support responsibilities.
Assists the Program Manager in maintaining a safe environment and ensures the Human Rights and Safety of individuals are being met in a residential setting licensed by the Department of Developmental Services (DDS) or the Massachusetts Rehabilitation Commission (MRC)
Ensures all program staff follow all agency and program philosophy, goals, and objectives
Assists and supervises individuals with all activities of daily living including, but not limited to: hygiene, household chores, cooking, shopping, banking and community activities
Assist Program Manager in the planning of menus to ensure that physician ordered diets are followed and help the Program Manager to ensure individuals make good dietary nutritional choice
Assists individuals to medical, dental, psychiatric and other appointments, as assigned by the Program Manager
Follows all behavior plans and maintains required data collection. Assists Program Manager by role modeling required behavior plans and interventions, as well as helping staff to understand and execute all behavior plans and ISP goals/ strategies for each individual
Completes all documentation in a timely manner, including, but not limited to communication logs, shifts notes, incident reports, restraint forms, MAP documentation, etc.
Takes lead in helping program staff follow the program’s operational policies and procedures, as directed by the Program Manager and/or Coordinator
Assists Program Manager with interviewing of new candidates or internal employees. May sit in on performance and development goals meetings
Under direction of Program Manager, assists in the training and orientation of new program staff, as well as the clarification of program policies and procedures for new and existing staff
Engages in a positive manner with the individuals, their families and/or guardians, providers, and other staff and management
Attends monthly team meetings
Maintains current CPR and First Aid certification, as well as MAP and PABC as applicable
Performs other duties as assigned by the Program Manager and/or Coordinator
Schedule will include working one 9am-5pm day, Monday through Friday, to work with the Program Manager regarding administrative tasks (payroll, HCSIS, money management, understanding the MAP process, etc.). Schedule will also include one weekend shift and second shift hours. No overnight shifts will be part of the schedule.
The Assistant Program Manager will be expected to represent the program as the Human Rights Officer and Fire Safety Officer.

Qualifications

Associates degree or college courses preferred. High school diploma or G.E.D required
Pass a CORI, Driving Record, and Fingerprinting checks prior to beginning of work and continued employment, as required by the position responsibilities and company policies
A minimum of (5) five years’ direct support residential experience and/or closely related experience working with developmentally disabled individuals and/or individuals with traumatic brain injury
A working knowledge behavior plans for developmentally disabled individuals and/or individuals with traumatic brain injury, as required by the position
Prior staff training and/or leadership experience is desirable
Must possess current First Aid, CPR, MAP, Human Rights Advocate, and PABC (where required) certifications and any other certifications as required for the specific position prior to beginning work and continuing of employment
If unable to obtain MAP certification within 90 days of hire, you will be asked to drop to the role of Direct Support or Relief until MAP is obtained.
Excellent verbal, written, and interpersonal communication skills
Solid math and computer skills. Knowledge of Microsoft Office Word, Excel, and Outlook is a plus
Responsible for arriving on time and adhering to all program policies and procedures and completion of job tasks
Ability to engage positively with individuals, their families/guardians, providers, other staff, and management, and role model this behavior for other program staff
Able to display patience, as well as good comprehension and problem solving skills
Work in a positive fashion as member of program staff

Physical Requirements

Must have the physical ability to stand and walk frequently during the day, engage in repeated stooping or bending at the waist, AND
Ability to go up and down stairs several times during the shift
Occasional lifting will be required depending on the individuals supported
Must be able to safely support, pivot, physically move or assist a person weighing up to 100+ lbs. (as determined by the individuals supported) during daily living activities, with or without assistance
Must be able to physically ensure the safety of all individuals in the program by participating in established behavioral interventions, as required
Ability to drive 4-6 passenger van for transportation of individuals to day programs, community activities and other engagements, as required

̶ Standing/Walking: 50% or more

̶ Lifting: 30% or more of individuals (up to 100+ lbs.)

̶ Twist/Turn/Squat: 30% or more

̶ Forearm Rotation: 20% or more

̶ Transportation: 2-3 hours per day (# of total hours vary depending on shifts)