Regional Head – Gold Loan

About the Role

The Regional Head – Gold Loan is responsible for driving the growth and expansion of the gold loan business across multiple regions in India. This role involves identifying high-potential locations, expanding distribution channels, recruiting and managing dedicated sales teams, and ensuring portfolio quality and profitability. The incumbent will also play a key role in compliance, customer experience, and team leadership.

Key Responsibilities

Primary Responsibilities

• Identify branches and potential locations for gold loan business through market surveys and competitive mapping of NBFCs and banks.
• Expand distribution channels beyond traditional branch banking to increase reach and customer acquisition.
• Ensure Gold Loan team productivity per month
• Recruit and manage dedicated gold loan personnel including GLOs, Territory Managers, and Area Sales Heads
• Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
• Collaborate with the Product Head – Gold Loan to offer best-in-class funding and multi-funding solutions, ensuring DSTs are appropriately incentivized.
• Ensure timely renewals of gold loan customers to retain and grow the customer base.
• Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
• Train gold loan team on fraud detection and identification of counterfeit ornaments.
• Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
• Ensure adherence to internal compliance and regulatory frameworks across all operations.

Experience

• Minimum of 10 years of proven experience in retail banking, preferably in gold loan business.
• Strong background in team management, customer acquisition, and portfolio oversight.