Regional Head - Gold Loan

Job Requirements

Role/Job Title: Regional Head - Gold Loan

Business: Retail Banking

Function/Department: Retail Banking > Gold Loan > Sales > Rural

About The RoleJob Purpose

The Regional Head – Gold Loan is responsible for driving the growth and expansion of the gold loan business across multiple regions in India. This role involves identifying high-potential locations, expanding distribution channels, recruiting and managing dedicated sales teams, and ensuring portfolio quality and profitability. The incumbent will also play a key role in compliance, customer experience, and team leadership.

Roles &Key Responsibilities

Primary Responsibilities

• Identify branches and potential locations for gold loan business through market surveys and competitive mapping of NBFCs and banks.
• Expand distribution channels beyond traditional branch banking to increase reach and customer acquisition.
• Ensure Gold Loan Officer (GLO) / Branch productivity of ₹15–20 50 lakhs per month in new business and achieve 80% renewals on eligible customers.
• Recruit and manage dedicated gold loan personnel including GLOs, Territory Managers, and Area Sales Heads and ensure presence and activation in all infra live branches.
• Grow the Assets Under Management (AUM) for gold loan products while meeting revenue, cost, profitability, and portfolio quality targets.
• Collaborate with the Product Head – Business Loan to offer best-in-class funding and multi-funding solutions, ensuring DSTs are appropriately incentivized.
• Ensure timely renewals of gold loan customers to retain and grow the customer base.
• Maintain strong relationships with valuers and valuation agencies, ensuring timely rotation and compliance.
• Train gold loan officers on fraud detection and identification of counterfeit ornaments.
• Design a seamless and fulfilling customer journey to enhance satisfaction and position IDFC FIRST Bank as the preferred banking partner.
• Drive conversion of gold loan Digital Leads sourced from our partner platforms.
• Ensure adherence to internal compliance and regulatory frameworks across all operations.
  
  

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality across assigned regions.
• Suggest policy and procedural enhancements to drive operational excellence and superior customer service.
• Leverage internal synergies by collaborating with cross-functional teams and stakeholders.
  
  

What We Are Looking For

Education

• Graduation: Full time graduate in any discipline from a recognised institution.
  
  

Years of Experience

• Minimum of 108+ years of proven experience in retail banking, preferably in gold loan or asset-based lending within BFSI industry.
• Strong background in team management, customer acquisition, and portfolio oversight.
  
  

Skills And Attributes

• Strategic thinking and market analysis capabilities.
• Strong leadership and team-building skills with a focus on controlled attrition.
• Excellent communication and stakeholder management abilities.
• Deep understanding of gold loan products, valuation processes, and fraud prevention.
• Commitment to compliance, integrity, and customer-centric service delivery.