Regional Director

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Position Summary

The Regional Director is responsible for the operational performance, brand standards compliance, and business growth of an assigned portfolio of K9 Resorts franchise locations. This role serves as the primary field operations leader, ensuring franchisees execute company systems with discipline and consistency while achieving financial targets. Works under the direct oversight of the SVP of Operations to hold franchisees accountable for following proven operational and marketing frameworks.

Essential Job Functions

Financial Performance Management

Support franchisees in developing annual budgets and quarterly forecasts with realistic revenue targets and expense projections

• Support franchisees to developing quarterly performance plans to meet annual budgets
• Analyze monthly P&L statements for each location identifying revenue trends, expense variances, and profitability drivers
• Work directly with franchisees to optimize labor cost management—target labor percentage of 33-37% for mature locations, 40-45% during ramp period
• Provide benchmarking data comparing location performance against system averages and similar markets
• Coach franchisees on financial literacy—ensure they understand their P&L, can identify improvement opportunities, and make data-driven business decisions
• Identify locations at risk of financial underperformance and implement aggressive turnaround strategies
  
  
  

Marketing & Revenue Growth Support

• Partner with Marketing Team to ensure franchisees execute local marketing strategies including social media, community outreach, digital advertising, and grassroots campaigns
• Verify franchisees are actively building local partnerships with veterinarians, groomers, trainers, pet stores, and community organizations
• Conduct market analysis for assigned territories identifying growth opportunities, competitive threats, and expansion potential
• Share successful marketing tactics and revenue-driving initiatives across regional portfolio
  
  
  

Franchise Operations Leadership & Accountability

Serve as primary operational liaison for an assigned territory, providing ongoing support, guidance, and revenue performance oversight

• Hold franchisees accountable for executing company systems, brand standards, and operational protocols with consistency and discipline
• Conduct monthly business reviews with each franchisee analyzing P&L performance, labor cost management, revenue trends, and operational efficiency
• Identify underperforming locations and implement corrective action plans with clear timelines and measurable outcomes
• Enforce compliance with Operations Manual, Red Binder policies, and brand standards—document non-compliance and escalate to SVP as needed
• Foster collaborative relationships with franchisees built on trust, transparency, and mutual commitment to operational excellence
• Develop deep knowledge of each location's market dynamics, competitive landscape, staffing challenges, and growth opportunities
  
  
  

Grand Opening Support & New Location Launch

Participating in all grand opening support calls for new locations during the construction and post grand opening period

• Provide on-site support for one week before or after grand opening to deliver real-time support, troubleshoot issues, verify brand standards compliance, and coach franchisee/staff through launch execution
• Hold franchisees accountable for completing assigned tasks within the Grand Opening Framework timeline—address delays immediately and escalate non-compliance to SVP
• Verify marketing execution including social media activity, community outreach visits, local business partnerships, and grassroots marketing activities
• Provide weekly field intelligence to SVP on franchisee progress, barriers encountered, and support needs during the 6-month ramp period
  
  
  

Operational Excellence & Brand Standards Compliance

Conduct two on-site visits annually to each location for comprehensive operational audits covering facility condition, cleanliness, safety protocols, staff performance, customer service, and brand standards adherence

• Review and verify proper execution of daily operational checklists, opening/closing procedures, and standard operating procedures (SOPs)
• Monitor the performance results from competed Brand Standard Audits and Mystery Shops. Review scores and feedback from third party vendors
• Monitor customer satisfaction through review analysis (Google, Yelp, Facebook), Net Promoter Score (NPS) tracking, and direct client feedback
• Address customer complaints escalated from location, resolve issues promptly and coach franchisees on service recovery
• Ensure all locations maintain current licenses, permits, insurance coverage, and regulatory compliance documentation
  
  
  

Communication & Reporting

Maintain regular communication cadence with franchisees through scheduled calls, on-site visits, and responsive availability for urgent needs

• Conduct monthly group calls with regional franchisees to share best practices, discuss industry trends, and foster peer learning
• Submit quarterly Regional Performance Reports to SVP of Operations summarizing location performance, trends, concerns, and action plans
  
  
  

REQUIRED QUALIFICATIONS

Education & Experience

Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or related field (equivalent experience may substitute)

• Minimum 3-5 years experience managing multi-unit franchise operations with P&L accountability and performance oversight responsibilities in the hospitality field
• Proven track record of driving operational excellence, achieving financial targets, and developing high-performing teams
• Experience in franchise systems strongly preferred—understanding of franchisor-franchisee dynamics and franchise business model
• Pet care industry experience (veterinary, boarding, daycare, grooming) highly desirable but not required
  
  
  

Technical Skills & Knowledge

Strong financial acumen with ability to analyze P&L statements, identify variance drivers, and coach franchisees on financial management

• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with particular strength in Excel for data analysis and reporting
• Experience with CRM systems, business management software, and data analytics tools
• Understanding of HR best practices, employment law, and labor regulations
• Excellent written and verbal communication skills with ability to deliver difficult feedback constructively
• Strong presentation and public speaking skills for training sessions, group meetings, and conference presentations
  
  
  

Personal Characteristics & Competencies

• Exceptional interpersonal and relationship-building skills to influence without direct authority
• Strong problem-solving skills with creative yet practical approach to challenges
• Resilient and composed under pressure—maintains professionalism during crises
• Genuine interest in pet care industry and commitment to animal welfare
• Excellent time management and organizational skills to manage travel schedule and multiple locations effectively
• Ability to work independently with minimal supervision while maintaining strong communication with leadership
  
  
  

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Extensive travel required (50-75%) including overnight stays—must be available for multi-day regional trips

• Must maintain valid driver's license and clean driving record—extensive automobile travel required
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays as needed for site visits and franchisee support
• Comfortable working in active pet care environment with dogs of all sizes, breeds, and temperaments
• Ability to stand and walk for extended periods during facility inspections
• Ability to climb stairs, bend, kneel, and navigate various facility conditions
• Exposure to pet dander, cleaning chemicals, outdoor weather conditions, and noisy environments with barking dogs
• Must be available for emergency calls outside regular business hours
• Home office setup required with reliable internet, phone, and workspace for remote work between travel
• Ability to lift and carry up to 30 pounds (laptop, files, marketing materials)
• Visual and auditory acuity to observe facility conditions and assess operational performance
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.