Referral & Loyalty Manager

Company Description

Duville Estates, with a legacy of over 200 years, is India's second-oldest family-run business, renowned for its strong values and dedication to customer satisfaction. Based in Pune, the company has delivered landmark projects such as the 31-acre Riverdale micro-township, exemplifying its commitment to engineering excellence and luxury living. Guided by a philosophy that balances timeless values with modern innovation, Duville Estates continues to shape the future of real estate. Known for its high standards of ethics, quality, and customer-centric practices, the company strives to create extraordinary living experiences while upholding its enduring legacy.

Role Description

This is a full-time on-site role for a Referral & Loyalty Manager, located in Pune. The successful candidate will be responsible for designing, implementing, and managing customer referral and loyalty programs. Key tasks include analyzing program performance, tracking customer behavior data, and coordinating cross-functional efforts with sales and marketing teams. The role will also involve measuring and optimizing customer engagement initiatives while ensuring alignment with the company’s values and goals.

Qualifications

• Expertise in Loyalty Programs and Customer Loyalty management
• Strong Analytical Skills to evaluate performance metrics and drive insights
• Experience in Sales and fostering customer relationships
• Proficiency in Project Management with the ability to manage multiple initiatives
• Excellent communication, organizational, and leadership skills
• Ability to work collaboratively across teams to achieve objectives
• Familiarity with CRM tools and customer data analysis software is a plus
• Bachelor's degree in Business, Marketing, or a related field