Quality Officer

Regional Quality Officer

Location- Regional Office

Role Objective

Customer Complaint management, Driving ISO certification/ CQI etc for the region

Key Responsibilities

• Customer Complaint Management
  
  

Establish first contact with consumers, record grievances, and coordinate

sample retrieval through Sales/Region/Plant/Awign teams.

Arrange consumer replacement packs through Factory, Regional Office, or

Sales

Raise CIRs, obtain & review CAPA from plants, ensure timely & effective

closure.

Ensure complete complaint closure including system updates

• ISO & Quality System Audits – CP Units
  
  

Plan and support ISO audits ( ISO 22000 / FSSC, as applicable) for CP units.

• CQI Management
  
  

Coordinate regional CQI activities and data consolidation.

Drive CAPA with CPs based on CQI trends and insights.

Monitor effectiveness of actions & ensure sustained improvement in CQI

scores.

• Artwork Approvals
  
  

Review & approve artworks for compliance with regulatory/ internal standards.

• Reports & Cross Functional Activities
  
  

Maintain accurate complaint, audit, and CQI records in defined systems.

Prepare and circulate monthly dashboards covering complaint and quality

KPIs.

Liaise with CQA, Operations, Legal, and Regulatory teams as required.

Qualifications & Experience

Degree/PG in Food Technology / Microbiology / Chemistry.

5–10 years of experience in Quality Assurance, Customer Complaints, or

Audits within food manufacturing, preferably with CP exposure.

Strong working knowledge of ISO standards, QMS, RCA, CAPA, and food

safety systems.