Quality Analyst Manager

Job Description

Roles and Responsibilities: ? Sales Process Evaluation: ? Review and assess the sales process from lead generation to deal closure. ? Analyze each stage of the sales funnel to identify bottlenecks and areas for improvement. ? Ensure that sales representatives are following the established sales procedure and guidelines. ? Sales Performance Monitoring: ? Monitor and evaluate sales representatives' performance through call monitoring, sales metrics, and data analysis. ? Identify strengths and weaknesses of individual team members and provide constructive feedback for improvement. ? Quality Assurance: ? Conduct regular audits of sales calls, emails, and other customer interactions. ? Evaluate the quality of communication, customer handling, and adherence to company sales scripts and policies. ? Provide feedback and coaching to sales representatives to enhance their selling skills and customer engagement. ? Data Analysis and Reporting: ? Collect and analyze sales data, customer feedback, and performance metrics. ? Prepare reports on sales performance, trends, and areas for improvement. ? Collaborate with sales management to develop actionable strategies based on data insights. ? Training and Development: ? Assist in the development and delivery of sales training programs. ? Conduct training sessions on sales techniques, product knowledge, and customer service. ? Customer Satisfaction: ? Collaborate with customer service teams to address customer complaints and issues related to the sales process. ? Identify opportunities to improve customer satisfaction and retention through sales interactions. ? Process Improvement: ? Work with sales managers and cross-functional teams to implement process improvement initiatives. ? Identify opportunities to streamline sales processes and enhance sales efficiency. Qualifications Eligibility ? Any Bachelor's degree with a minimum of 3 years of experience in quality assurance, preferably in the ed-tech industry. ? Proven experience in quality management, quality assurance, or a related field, with team handling experience. ? Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence. ? In-depth knowledge of quality management principles, methodologies, and tools (e.g., Lean Six Sigma, ISO standards). ? Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights. ? Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization. ? Certification in quality management (e.g Certified Quality Manager, Six Sigma Belt) is highly desirable.