Quality Analyst

About Us:

Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the

everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

About the Role:

As an Associate Quality Auditor you will be responsible for evaluating, monitoring, and

assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence

to company standards, policies, and customer service protocols. The role involves conducting

regular audits of recorded calls/chats, reviewing sales processes, identifying areas for

improvement, and providing constructive feedback to help optimize sales effectiveness,

compliance, and customer satisfaction.

Key Responsibilities:

• Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation
• Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities
• Enforce adherence to requirements; advising management on needed actions
• Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends
• Contribute to team effort by accomplishing related results as needed
• Maintain focus on data integrity, customer safety and producing work of the highest quality
• Identify barriers to customer success wherever they originate (tools, training, etc)
• Become an "expert" on support processes and make recommendations towards next steps based on customer experience
• Collaborate with training teams to identify training needs based on audit results.

Qualifications and Skills:

• 0-1 years of prior experience in quality/sales/customer experience roles
• Bachelor's degree
• Self-motivated and reliable to meet deadlines
• Proven ability to work in a fast-paced team setting
• Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs
• Ability to work cross functionally with other departments
• Proficiency in Hindi and Regional language is an added advantage