Publishing Operations Value Stream Quality Analyst

Job Purpose

The Publishing Operations Value Stream Quality Analyst transforms value stream, workflow, and performance data into actionable insights, reports, and visual narratives that drive decision making and optimize cost, productivity, and process quality across Publishing Operations. This position helps drive operational excellence through the careful administration of Sage’s workflow management systems to embed standardized, data-led process improvements.

Key Accountabilities

• Work closely with key partners in Process Management and Operations to identify, capture, and analyze value stream data that will support decision-making for cost optimization, productivity, and other process improvements.
• Implement, manage, maintain, and develop value stream reports and dashboards across Publishing Operations.
• Work closely with Process Managers prior to, during, and after Kaizen and Value Stream Mapping events to identify, analyze, and present data for understanding the current state, root cause analysis, and tracking the outcomes after change implementation.
• Use data-driven insights to identify trends, patterns, and anomalies across value streams.
• Build intuitive and informative visual representations of data to facilitate easier understanding and decision-making.
• Communicate findings and recommendations to collaborators in a clear and persuasive manner.
• Use workflow configuration maps to build and update templates in Sage’s workflow management system to support improved and standardized processes.
• Set up new users in publishing systems and tools, including creating accounts, training users, and providing access to process documentation to ensure optimal use of systems.
• Perform user acceptance testing on various publishing systems, writing up findings in Jira tickets.
• Identify the process changes that will result from new features in publishing systems and publish these in a newsletter to support the adoption of new processes by users.
• Identify and implement new fields in the workflow management system that support value stream data analysis.
  
  

Skills, Qualifications & Experience

• Certification in Lean Six Sigma (Green or Black Belt) required.
• Proven experience with quality tools and proven experience have having run Six Sigma or Lean projects.
• Experience with Microsoft Office 365 apps.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong problem-solving skills with a curiosity about identifying trends and patterns.
• Ability to work optimally in a team and collaborate with various groups.
• Strong communication, interpersonal, and influencing skills.
• Excellent prioritizing skills and a high level of adaptability.
• Ability to work independently with a high level of attention to detail.
  
  

A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.

Applications without a cover letter may regrettably not be reviewed.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge — supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.

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Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.