Project Manager – Project & Service Delivery

Actively Reviewing the Applications

Crisil

India, Maharashtra Full-Time On-site

Posted 2 days ago • Apply by June 9, 2026

Job Description

Job Summary

We’re hiring a high-impact Project Manager to lead end-to-end delivery of an enterprise transformation that reimagines the Software Delivery Lifecycle (SDLC) and scales agentic/AI-enabled capabilities and automation across a global organization. This role blends modern project delivery (portfolio planning, requirements, execution, RAID, change control, governance) with service delivery ownership (SLA/KPI performance, escalations, continuous improvement, operational readiness).

You’ll operate as the “connector” across Product, Engineering, Security, Data/AI, Operations, and business stakeholders—translating ambiguity into clear plans, driving outcomes through influence, and ensuring both milestones and service commitments are met. Given the pace and global footprint, this role requires work-hour flexibility to support critical deliveries and stakeholder alignment across time zones.

What You’ll Do (Key Responsibilities)

Project Leadership & Enterprise Delivery

Own delivery from concept to close: define scope, outcomes, success metrics, deliverables, and governance aligned to business goals.
Build and run integrated delivery plans (workstreams, dependencies, milestones, critical path), ensuring alignment across cross-functional teams and external partners.
Lead core delivery ceremonies (kickoffs, standups, checkpoints, executive readouts, retrospectives) and ensure crisp decision-making and follow-through.
Drive scope, schedule, and cost change control with transparent impact analysis and clear recommendations.

Stakeholder Management & Executive Communication

Serve as a trusted partner to senior leaders: provide clear status, risks, tradeoffs, and asks using concise narratives and executive-ready materials.
Build durable relationships across levels and functions; influence without authority to resolve conflicts, unblock teams, and align priorities.
Maintain structured “connector work”: action tracking, chasers, dependency management, and closure discipline.

Requirements, Planning & Delivery Excellence

Partner with business stakeholders, product, and engineering to elicit, analyze, validate, and manage requirements and translate them into actionable plans.
Support teams across delivery approaches (Agile, hybrid, iterative, waterfall), selecting the best method for the work—not forcing a one-size-fits-all model.
Establish and report on OKRs/KPIs, delivery health, and outcomes (e.g., cycle time improvements, quality metrics, adoption, operational readiness, customer satisfaction).

Risk, Issue, Dependency & Governance Management

Proactively manage RAID, quantify impacts, and drive mitigation plans; escalate with context and solution options.
Support audits, governance reviews, and compliance needs (e.g., controls, documentation, operational readiness sign-offs).
Ensure consistent documentation standards, version control, and access governance.

Service Delivery Ownership (Run + Improve)

Own end-to-end service delivery for assigned programs/accounts, ensuring performance meets SLAs/KPIs and contractual/operational commitments.
Monitor service performance trends, identify root causes, and implement corrective actions to eliminate recurring issues.
Act as the primary point of contact for service escalations, coordinating rapid resolution and stakeholder communications.
Drive continuous improvement: streamline workflows, reduce toil, and improve reliability via automation and standardized playbooks.

Tooling, Reporting & Operational Rigor

Build and maintain delivery tracking in Smartsheet (plans, dashboards, dependency maps, milestone tracking).
Manage documentation and collaboration in SharePoint (operating procedures, playbooks, decision logs, artifacts, permissions).
Provide data-driven insights through dashboards and ad-hoc analysis (Power BI and/or other reporting tools as applicable).

Innovation & AI/Automation Enablement

Identify opportunities to adopt AI, agentic workflows, and automation to accelerate delivery, improve service reliability, and enhance stakeholder transparency.
Help teams experiment safely (pilots, success metrics, iteration plans) and scale what works across the enterprise.

What Success Looks Like (Outcomes)

Critical milestones delivered on time with clear scope control and executive visibility.
Measurable SDLC and service improvements (e.g., faster throughput, reduced operational incidents, improved reliability and satisfaction).
Stakeholders experience “no surprises”: risks are surfaced early with mitigation paths and decision-ready tradeoffs.
Service commitments consistently met and improved through disciplined operations and continuous improvement.

Required Qualifications

8+ years of enterprise or cross-functional Project/Program Management and/or Service Delivery experience.
PMP or equivalent; Agile certification strongly preferred.
Demonstrated experience delivering complex initiatives across software delivery and service operations simultaneously.
Strong hands-on expertise with Smartsheet (integrated plans, dashboards, tracking) and SharePoint (documentation governance).
Proven ability to manage multiple concurrent workstreams, shifting priorities, and global stakeholders.
Excellent executive communication skills: status, storytelling, decision framing, and crisp written artifacts.
Experience with SLA/KPI management, escalations, service governance, and continuous improvement frameworks.
Comfortable operating in fast-moving, ambiguous environments; highly organized with strong attention to detail.

Preferred Qualifications

Experience with enterprise SDLC transformation, platform modernization, DevOps/CI-CD, and/or operating model change.
Familiarity with Scaled Agile / Lean Portfolio Management, integrated planning, and portfolio performance tracking.
Experience partnering with vendors and managing delivery against SOWs and outcomes.
Working knowledge of Power BI and/or Azure DevOps (ADO), Jira, or similar tooling.
Demonstrated use of AI-enabled delivery acceleration (automation, workflow orchestration, agentic approaches, or intelligent triage).

Key Skills (What We’re Looking For)

Cross-functional leadership, influence without authority, and strong stakeholder navigation
Structured execution: planning, RAID, dependency management, governance, and closure discipline
Service mindset: reliability, customer outcomes, operational readiness, and continuous improvement
Data-driven delivery with meaningful metrics—not vanity reporting
Clarity under pressure: decisive communication, strong prioritization, and calm escalation management