Project Manager

Overview
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
The Process Manager (PM) plays the role of end-to-end management of the workflow, allocation, and delivery of individual projects from customers. Under this role, the PM is expected to coordinate on the various aspects of delivery such as understanding and collating the client instructions, assigning suitable translators and reviewers to the project, managing the timeliness of the delivery as per client’s turnaround-time expectations, and running a final check on the project documents before delivery. The Process Manager is also expected to handle all client enquiries from the client manager and give them on-time resolution.
Responsibilities

• Assign projects to the suitable translator and reviewer (from the correct domain) on the in-house workflow management system, ensuring that each of the project steps is managed in a timely manner according to the client’s deadline
• Respond to customer enquiries from customer service managers
• Be responsible for the quality, instruction compliance, and timely delivery of the project
• Manage timely communication with freelance translators and plan their work schedules
• Perform final check for confirming the quality of deliverable before delivery to the client
  

Qualifications And Prerequisites

• Bachelor’s degree and Preferable – Master’s degree in operations management or completion of PMP certification
• 3-5 years of experience in project management and preferable – 2-3 years of experience in the translation industry
• Medium to high proficiency in MS Excel
• Effective English communication (verbal and email)
• Preferable - Strong understanding of computer-assisted translation (CAT) technology
  

Application Process
Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the proess starts with a take-home assessment, followed by 3 rounds of interviews.
Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
  

About CACTUS
Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.