Project Coordinator

Reports to: Senior Programme Manager

Location: Based in Amritsar, with travel across assigned partner locations in Punjab

Direct Reports: None

Manage day-to-day partner relationships and programme delivery for a small assigned set of partners in Punjab, combining field execution with local business development responsibility — identifying and building buyer relationships for partner products in the region.

Partner Management & Engagement

● Manage and retain the assigned partners in Punjab; document exit plans for any dropouts

● Conduct monthly calls and visits with each of the 4 partners; quarterly formal reviews

● Collect and verify 4C / 5C evidence (Craftizen’s Framework for Development) to support SPM assessments ahead of each review

● Track active beneficiary engagement monthly across assigned partners

● Facilitate volunteer involvement with assigned partners

● Support regional disability ecosystem initiatives; participate in sector events in Punjab

● Support National Petalists Day event organisation in the region

● Maintain database of potential NGO partners with disability focus in Punjab, for future scaling

Production & Quality

● Ensure SOP and training manual implementation across the 4 assigned partners

● Maintain quality acceptance standards; monitor and reduce rejection rates

● Support festival-wise production planning for assigned partners

● Support development of new products per partner with design team guidance

● Ensure eco-friendly product standards compliance across assigned partners

Business Development & Market Linkages (Punjab)

● Understand the product profile and range of the 4 assigned partners, and identify suitable buyers matched to that profile

● Identify and approach buyers specifically suited to eco-friendly products and festive-season products, within Punjab and neighbouring markets

● Identify and approach corporate, institutional, retail and bulk buyers for assigned partners' products

● Build and maintain the local opportunity pipeline for Punjab; keep it current

● Support event and stall participation in Punjab aligned with the festival calendar

Field Data & Reporting

● Collect and submit field data for assigned partners on time and accurately

● Document impact stories and case studies for assigned partners

● Submit visit reports within 48 hours of every partner visit

● Maintain updated partner database and beneficiary records for assigned partners

Policy Compliance & Finance

● Comply with Craftizen financial policy; no unapproved spend

● Submit expense claims and settlements on time per HR policy

● Adhere to HR policy (leave, travel, conduct)

● Flag irregularities to SPM immediately

● Retention of all 4 assigned partners, with documented exit plans where applicable

● 4C evidence verified ahead of each SPM review; beneficiary engagement tracked monthly

● Quality and eco-friendly compliance maintained across assigned partners

● Local buyer pipeline built and maintained, with demonstrated matches between partner product profile and buyer type, including eco-friendly and festive-season buyers specifically

● Field data and visit reports submitted on time; impact stories documented per partner

● Full financial and HR policy compliance

Education

Bachelor's degree in Business, Development Studies, Social Sciences, Management or related field.

Experience

3 to 5 years of programme management, field operations or business development experience. Experience managing partner relationships and buyer/market linkages preferred.

Skills & Competencies

● Partner relationship management and field execution

● Basic lead generation and buyer outreach

● Understanding of product-to-market fit, including eco-friendly and seasonal/festive product categories

● Data management and reporting accuracy

● Independent decision-making, given single-person coverage of the Punjab region

● Communication and coordination with SPM and Design/BD functions