Programme And Project Service Lead Analyst

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HSBC UK is a global business of HSBC, providing Retail Banking, Wealth Management and Commercial Banking services to 15+ Million customers across the UK. Digitalisation is a key pillar of HSBC UK’s strategy and a key enabler of its operating model. HSBC UK has been investing >$1bn per annum in its digitalization priorities, primarily focused on introducing and enhancing capabilities in the mobile and internet banking channels alongside introducing technology to support our colleagues who serve customers. UK Change Execution is a division of the HSBC UK Chief Operating Office organisation that enablestransformational change in HSBC UK, guided by our strategic ambitions and delivered through an agile way of working. UK We have an exciting, new role for a Change Enablement Manager. You will deliver successful adoption of change in our end-to-end customer journeys; embedding the right tools (including AI capabilities) and ways of working (including agile and Value Stream delivery) through enablement initiatives (communications, training, events / immersion session etc).

We are currently seeking an experienced professional to join our team in the role of Project Service Senior Lead Analyst – UK Change Execution & Performance India HUB

In This Role, You Will

• Collaboratively design, enable and deploy consistent and comprehensive customer journey frameworks across HBUK, to deliver on business and customer outcomes
• Support and coach teams to optimise agile/value stream ways of working through practical guidance, facilitation and structured artefacts.
• Enable safe and scalable adoption of approved, internal AI capabilities to improve colleague productivity and customer outcomes, in partnership with relevant stakeholders.
• Curate and deliver regular senior stakeholder and team engagement: communication content, training/ enablement materials (toolkits, FAQs, playbooks, briefing packs, immersion sessions); ensuring clarity, consistency and practical re-usability
• Strong planning and co-ordination skills to deliver the strategic landscape for future growth, manage priorities and coordinate multiple workstreams, all with a high level of attention to detail to ensure accuracy and aligned governance
• Bring diverse perspectives together, build trust, and create shared ownership across teams, Value Streams and working groups to deliver a continual improvement approach to solutions
  
  

To be successful in this role, you should meet the following requirements:

• 12+ years of experience in Change Enablement
• A background in either Retail Banking / Wealth or Commercial Banking is recommended but must have a strong knowledge of the UK market.
• Extensive experience in working in business strategy, customer journey mapping, value stream construct and agile ways of working Understanding of AI capabilities, how to operationalise adoption (use cases, user guidance, measurement, controls) awareness and how to use AI responsibly and boost productivity
• Ability to grasp complex business problems and design solutions to address these to deliver customer and business outcomes
• Ability to take a commercial stance when evaluating decisions and the ability to translate insights into actionable change.
• Ability to influence a large and diverse set of stakeholders including senior execs
• An ability to communicate through visualisation and storytelling
• Strong coaching, training and facilitation skills (including content curation)
  
  

You’ll achieve more when you join HSBC.

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Issued by – HSBC Software Development India