Product Support Specialist

Company Description

Action Construction Equipment Ltd. (ACE), established in 1995, is India’s leading manufacturer of material handling and construction equipment with a market share of 63% in the crane category. As the world's largest manufacturer of pick and carry cranes, ACE is committed to innovation, customer service, and national development. Headquartered in Faridabad, the company operates 8 state-of-the-art manufacturing facilities with a diverse product portfolio across agri-equipment, construction equipment, and road/earth-moving machinery. Exporting to over 20 countries, ACE has a robust pan-India sales and aftersales support network and employs approximately 2,700 people. Recognized by Fortune Magazine as one of India’s top 100 wealth creators, ACE also prioritizes community engagement through CSR activities like emergency response services.

Role Description

This is a full-time, on-site role located in Mumbai for a Product Support Specialist at ACE. The Product Support Specialist will be responsible for providing technical support, resolving customer inquiries, conducting diagnostics, and ensuring product uptime. Additional responsibilities include ensuring customer satisfaction, collaborating with other teams for service enhancements, maintaining accurate records, and following up on open issues with customers. This role requires a problem-solving mindset, customer-centric approach, and a commitment to delivering top-tier service support.

Qualifications

• Product Support and strong analytical skills to troubleshoot and resolve technical issues effectively.
• Customer Support and Customer Satisfaction skills, with the ability to address client concerns and inquiries professionally.
• Excellent Communication skills for providing clear solutions and coordinating with internal and external stakeholders.
• Prior experience in the construction equipment or material handling industry is an added advantage.
• Bachelor’s degree in Engineering, Mechanics, or a related field is preferred.
• Proven ability to work in a fast-paced, on-site environment with a focus on problem resolution.