Product Sppt Tech Advisor 2

Join global organization with 82000+ employees around the world, as a PLSQL Product Support Advisor based in IQVIA Bangalore .You will be part of IQVIA’s world class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products.

Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Essential Functions

• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
• Helps prepare recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Has working knowledge of support processes and working in support environment.
• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.
  
  

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience
  
  

Skill Required

• 6-7 years of hands-on experience in Oracle (SQL,PL/SQL) and production support with UNIX.
• Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
• Requires the application of expertise in professional area(s) to achieve results.
• Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.
• writing SQL queries using joins, sub queries and views to retrieve data from Database.
• should have good hands-on experience in joins, sub queries and views, Packages, Stored Procedures, Functions, Triggers, Cursors and Complex Queries.
• Good Logical, Analytical skills, Commitment to perform quality work.
• Should have Excellent problem-solving skills and ability to work with stringent deadlines.
• Willing to work in rotational shift
  
  

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.