Product Owner

Product Owner – Service Request Management/Account Opening

Experience: 10 – 15 Years

Domain: Banking

Product Type: Account Opening/Service Request Management

Role Overview

1. Role Overview

We are seeking a dynamic and strategic Product Owner to drive the vision, roadmap, and enterprise-wide implementation of the Bank’s Account Opening and Service Request Management (SRM) platforms.

This role goes beyond sprint-level ownership and requires complete product stewardship — from strategy formulation and architecture alignment to execution governance and stakeholder management at senior leadership level.

The role demands strong banking domain expertise, product thinking, agile leadership, and the ability to operate at both strategic and execution layers

Key Responsibilities

• Own the end-to-end product backlog for SRM and Account Opening modules covering:
• Digital & Assisted Account Opening (Retail, SME, Corporate)
• End-to-end Service Request Management lifecycle
• Develop and manage multi-year product roadmap aligned to business growth strategy and regulatory requirements.
• Identify innovation opportunities (automation, STP, workflow digitization, AI-based validations).
• Drive platform scalability, configurability, and future-readiness.
• Act as the single point of accountability for SRM/Account Opening functional scope and priorities.
• Translate business and regulatory requirements into:
• User stories
• Functional specifications
• Acceptance criteria
• Prioritize backlog items based on business value, risk, dependencies, and delivery timelines.
• Ensure stories are clear, testable, and implementation-ready for development teams.
• Continuously groom and refine the backlog with stakeholders
• Act as a bridge between business and technology, ensuring functional intent is correctly implemented.
• Lead all Scrum ceremonies and ensure Agile maturity across teams
• Ensure adherence to SDLC and governance processes
• Ensure Regulatory compliance of account opening and SRM modules

Skills & Competencies

• 10 plus years of experience in banking / financial services
• Hands-on experience as a Product Owner.
• Must have worked in lending products or account opening or Service request management.
• Ability to write clear user stories, acceptance criteria, and functional documents.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to create and review:
• Functional Requirement Documents (FRD)
• User Stories and Acceptance Criteria
• Process flows and business rules

Educational Qualification

• Bachelor’s degree in engineering, Technology, Finance, or related discipline
• (B.E. / B.Tech / B.Com / BBA / equivalent)
• MBA / PGDM (Finance / Operations / Systems) is a plus, but not mandatory.
• Strong grounding in banking, finance, and business processes.