Product Manager – DC Facility Management Services

Job Title: Product Manager – DC Design & Build Services.

Location: Chennai, Noida and Bangalore.

Experience: 8years to 20 years.

The Role

The Product Manager for Data Center Facility Management owns the vision, design, and lifecycle of standardized facility and operations services across global data center portfolios. This role translates operational best practices into repeatable, scalable service offerings covering facility operations, maintenance, monitoring, compliance, and energy efficiency. The focus is on creating modular, SLA-driven service packages that deliver high availability, predictable performance, and strong customer value.

Working closely with operations, engineering, automation, and sales teams, the role defines how data center run services should be delivered across different customer segments and geographies. It embeds automation, centralized command center concepts, and standardized SOPs into the offering to improve consistency and reduce operational risk.

The role continuously evolves the portfolio based on field feedback, technology changes, and sustainability goals, ensuring the offering remains competitive, compliant, and margin-accretive while supporting business growth.

Key Responsibilities:

• Own the end-to-end product lifecycle for DC Facility Management offerings, from definition and validation to scale and continuous optimization.
• Define comprehensive global service catalogues for facility operations, preventive maintenance, monitoring, compliance, and energy management across single and multi-site data centers.
• Standardize SLAs, KPIs, reporting structures, and governance models to ensure consistent and measurable service delivery across regions and customer environments.
• Develop detailed pricing, costing, and packaging frameworks that support modular, scalable, and commercially competitive facility management offerings.
• Embed sustainability and energy optimization practices, including PUE improvement and carbon-aware operations, into baseline service definitions.
• Collaborate with automation and CoE teams to integrate remote monitoring, analytics, and command-center driven operational capabilities.
• Create detailed delivery playbooks, SOP libraries, and transition methodologies to enable predictable and repeatable global execution.
• Monitor service performance trends and customer feedback to drive structured continuous improvement and innovation initiatives.
• Support presales and go-to-market efforts with standardized artefacts, benchmarks, and outcome-based value propositions for customers.

Qualifications & Experience

• Bachelor’s degree in electrical/mechanical engineering or related field.
• Proven experience owning service or offering portfolios within DC Facility Management or critical environments
• Demonstrated ability to convert operational practices into standardized service products
• 10-12 years in data center operations or facility management.
• Strong understanding of power, cooling, maintenance, and compliance processes.
• Experience in service design, SLA/KPI definition, and cost modelling.
• Exposure to DCIM/BMS and energy management platforms preferred.
• Comfortable operating at strategy, GTM, and executive stakeholder levels.

Specifics:

• Product and service definition role, not day-to-day operations.
• Requires strong cross-functional and global standardization mindset.